McDaris AC and Heating

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OPEN NOW - Closes at 8:00pm

This AC Company is a rip off and they have very, very poor customer service! We were forced to deal with them through our home warranty company, we had a very bad experience with their technician, we presume to be Mr. McDaris. First, it took more than 14 days to get our AC fixed. We have two small children and we live in Houston. This happened in the middle of July and it is very hot!!! It took several days for the first visit, then several more days to "order" parts needed. Again, took several more days for the technician to come back a second time as well. When trying to contact their office, it took ALL DAY to get in touch with some one. No one was in the office and there was no one answering phones for at least 8 hours at a time. Thirdly, the technician that came out to our house was very rude, and not helpful at all. He basically just said we need a new compressor, but failed to recommend a new coil as well, even though we know for a fact we need one in order for the AC unit to work properly. We later found out by a different AC technician that we had independently come out (because we did not trust McDaris) who told us that if these technicians recommend a new coil be replaced, then they risk losing their contract with the home warranty companies, because the home warranty companies do not want to have to pay for a new coil if its not broken or leaking. Our independent AC guy told us that by replacing our unit, and not the coil, would be the same as replacing an engine in a car, but not replacing the transmission. McDaris never once told us the unit would work better if the coil was replaced. He was very rude, and not helpful at all and we felt that he was very deceptive. I would not recommend this company.