Northwest Surgery Center Red Oak

Write a Review281-895-9100

Had surgery here. Felt like an assembly line with no personal care at all. Should have known when I couldn't get a call from back from this center until 16 hours before my surgery that this wouldn't be the place I would recommend to friends and family. The facility is clean and has all the modern appliances. But.... This is where my good feelings stop. I had only one nurse (pre op) and the anesthesiologist besides my doctor that I would refer my friends and family to. The admin staff here are just plain rude. The recovery room nurses are rude and only care about getting their paper work done. I felt like a complete inconvenience to my recovery room nurse. I had a severe headache coming out of my general. My nurse was traded three times.. For lunch breaks. I was still very nervous and when I get nervous I talk a lot... She basically told me to shut up so she could concentrate on her paperwork.... I found her rude and uncaring. When she stepped away to do something I got myself dressed because after that statement I wanted the hell out of there.. So even after having foot and leg surgery I was pulling my clothes on and putting my other shoe on. I literally couldn't get out of this place fast enough. I just had surgery Friday.. And I will be letting my doctor know my feelings. I still have to have more surgery and I will not be returning to this location. I wouldn't want my friends or family to feel the way I felt here.... Surgery is scary regardless of your age or passed experience with surgery... I feel like these folks did a horrible job with easing my anxiety and I don't want to ever feel like I'm just a name on a schedule that they have to get through. Sorry to say.. This place is not a good choice.

I have always had a dislike and mistrust of any medical facility. But not here. I have never had so much care and concern and genuine service in a medical facility before. The staff go out of their way, beyond the call of duty, to make sure all your personal needs are taken care of, and that you are totally comfortable with every facet of the procedure. Even after my procedure was finished, they took good care of me while I waited more than 1 1/2 hours for my ride. They could have just sent me back to the waiting room to fend for myself, but they didn't. I would give them ten stars if there were that many!

I have had several procedures at this facility. Never have I been made to feel so comfortable and well taken care of in a medical situation. The staff are wonderful and should I need any surgeries in the future, I will request that they be done here.