PetSmart

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Took my 3 month old yorkie to get groom on 9/9 2016. noticed redness in eye took dog back to groom... they took dog next door to banfield and said dog developed cherry eye.. a "PROJECT manager" not vet. On Saturday it became worst.. called location BANFIELD closed for weekend.. Lack of vets (hmm) spoke to TOM the store manager on Saturday was told he will find out what happened and call back.. NEVER DID (1). called on Sunday spoke to James he don't know anything about the situation called on Monday spoke to James he still cannot reach tom, but nothing he can do... I received call from ban field saying that they told the "project manager" to set an appointment to be seen but they don't have any appointments now until Wednesday(14TH). (3) finally received call on Wednesday from tom.. Excuses his (significant other in the hospital) but if I can come in on Thursday at 7am they can see dog. My dog had surgery at my vet 700+ still no resolution from store over week 9/9-9/17

Fabulous store if all you need is dog food. Always overpriced. Took my pup there once and got turned around for grooming. They refused without his rabies shot even though it was current and all they had to do was call the store near Eldridge, dunvale or highway 6. I had no problems at any other store but this one. Swore is never go back. But forgave them after 6 months gave them another chance. This time my lhasa had a small rash. The ugly chick that runs the salon absolutely had a fit and said "we can't touch him like that." I have to say...my pup has been through Hell and passed many hands from being adopted but never faced this kind of discrimination. I will never go back there unless I'm desperate. I drive the 20 miles or so to go back to my nicer neck of memorial.