Robert's Floors Inc

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Once the salesman came out and gave his quote, we never heard from him again despite our calls to him regarding some other information he said he would be providing. One month after the install the granite top in the kitchen cracked all the way through by the sink area due to it not being level. Robert's Floors is refusing to replace the broken granite and is trying to accuse us of breaking it on purpose or saying that it's breaking was our fault and they will not cover the damages. This is even after the installer came back out to our residence and confirmed it was cracked because it had not been leveled out. Now we cannot get a hold of Robert's Floors, which was referred by a home improvement store, and they are telling them they have already spoken to us several times but they have yet to call us. I thought having professionals install the granite would spare me from problems like this, but it goes to show that their services is not professional at all.