Sterling Design & Landscape Resources
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2 Reviews

12526 Wellington Park Dr, Houston, TX 77072

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Landscape Design, Landscape Installation, Seasonal Services, Maintenance

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Reviews

Frank M.

09/23/2022

Provided by YP.com

Many satisfied customers over the decades!

Fidel D.

08/10/2021

Provided by YP.com

Although design of the garden and planning capabilities were good, the actual implementation of garden raised many issues. Therefore I would not recommend this company for any landscaping needs. It was apparent most workers were unskilled, sloppy and careless in their work. I had to correct many problems myself even after fixes were made second time around by workers. Changes were made to signed and agreed to plans last minute by contractor, because they did not communicate in advance with other contractors who had to complete initial phase of work. Also calls left on answering machine were not returned for a week until an e-mail was sent. Plants and shrubs not planted correctly (hole not dug deep or wide enough or plants just sitting on ground and not actually planted), mulch thrown all over plants and shrubs which I had to clear off. Also not enough mulch to minimally provide sufficient ground cover. Downspouts for gutter angled incorrectly causing water build up and mosquito larvae to grow. Stone in new pathway broken and the rest installed unevenly. Sprinkler line installed crooked and a water hose line severed during planting of shrub.Substantial part of new sod died, and grading of soil not performed correctly causing pooling of water in garden.

claimed iconBusiness Response10/03/2022

We worked with this customer from February 2021 until June 2021 to design the yard that he wanted. In late June 2021, we did the installation and were told that we did a good job. He paid us in full. We created a punch list of items immediately afterward to make sure he was completely satisfied. July 2021 was a challenging month because it rained most days and crews could not work. The client sent in additions to the list of items to be corrected. Our crew went and corrected the punch list and those additional items on 7/29/2021. The client was always understanding and complimentary on the phone and in person about the completion of the project. Only via email and this review did we learn anything otherwise. We have continued to offer to make things right including spending almost an hour on the phone with him to understand his issues. He considered our offer but has decided to refuse our help. We now know that communication could have been better between all those involved in this project. We regret that we have been unable to meet his expectations and remain open to doing so. The warranty on the plants and labor will be honored. Sterling Design has provided creative designs and excellent installations for over 16 years and will continue to exceed our customers’ expectations.