Tile Zone

Write a Review281-759-8453

This place is horrible! Avoid this place at all cost. We had them do a simple job. They were all nice and caring but when they made a mistake in the installation they didn't even look back at us to fix it. Owner came and yelled at my face calling me racial slurs and such. These people have no respect for anyone.

TILE ZONE IS A JOKE !! I hired Tile Zone in July 6, 2015 to install wood floors in my home !! I was told it was a 4 to 5 day job and would be complete in 5 days. I hired them, they ordered discontinued wood with no available stair noses to match the wood !! I was then told there are no stair noses that match wood, Was a Lie !! it took 2 weeks to find out the stair noses were a different color, I then agreed on letting them match the stair noses to the closest finish of the wood, it delayed the process by weeks !! I then agreed on letting them work in my home while me and my wife were at work !! they had teenagers installing the wood running all over the house eating my sons snacks, leaving un-flushed toilets with urine. They were also cutting wood in my home creating clouds of wood dust all over the interior of the house. I then said lets just get it done. Finally the wood installation was complete, however the install was very bad work/measurement cuts thru out the floor, they stated they would cover them and would not be noticed!! It was a lie, I then told them it needed to be done properly and they had to remove the installed floor to replace with new Install !! again they sent a couple of teenagers to remove the wood floor, as they were removing the 1st installation they were also ripping the existing foundation plywood, I then told them they need to replace the plywood with new, they did a poor job on that as well! They then proceeded to cut wood inside my home, again creating clouds of dust thru out the homes interior, they stated if we wanted the job done on time they needed to cut the wood inside the home! again, another Lie !! The second install also looks like the job of unlicensed contractors !! We have nails all over the floors elevated parts thru out the floors, chipped bathroom tiles, patio stone tiles with saw cuts. I guess the first and second crew didn't have the proper tools, knowledge, training etc. I guess the weather was maybe too hot outdoors, so they proceeded to cut wood in the home. We were not home most of the time while they were working. It is August now and the Job is not complete. I have placed a call out to the owner multiple times and have not gotten a response!! I just hear from his employees with tons of excuses !! The Owner Mr. Isam Samara, Mr Hamsed, Mr Omar I will now have to hire a licensed company to re do the entire job the proper way!! I will also consult with state’s contractor licensing agency as to there licenses and permits to perform such work. STAY AWAY FROM THIS COMPANY THEY HAVE RIPPED MY HOME APART, THEY JUST DONT CARE !!!!!!

Rico is never honest! He told us that it would only take 3 days for the countertops and backsplash. Ha ha. Its been 3 weeks! Then after measuring the granite tops they were cut 1 inch short on one side and he wouldn't do anything to keep a customer happy. We will never recommend this company to anyone. Plus the people doing the work can't speak a word of English. They also brought there kids here. Not a good work ethic at all. Stay away from tile zone and don't believe anything Rico has to say.

this is the best company i worked with

nancy

I cant belive I even gave them one star. NEVER use this company. They are horrible. Their workmanship is poor. A 2 year old could do a better job. They are a rip off and I would NEVER tell anyone to use them.