West Houston Volkswagen

Write a Review281-675-8600

CLOSED NOW - Opens at 9:00am

I went in to take care of a recall on my VW Touareg and when i got there i left them to do their thing and so i sat in the waiting room until they were done. When they were done i got in and as i pulled out of the dealership onto the feader, i noticed a big chip in my brand new windshield! I immediately turned around and wasnt gone for more then 1 minute. I grabbed Chris and showed him and and explained to him the windshield was only 2 days old and he said "there is no way that happened there and he wasnt going to put a new one in"

I know for sure this wasnt there before i went there so later when me and my girlfriend went out she asked how the window got damaged which i knew right then and there it wasnt anything to do with me. I called Buddy the manager of the location and explained what happened to him which he sided with Chris. I told him to pull the camera footage of his service bay and he said they dont have cameras. I asked him if he had a thief for a mechanic or a car fell off a rack or even 3 cars came up missing during the night that he had no cameras to find out who did it?!?! I have NEVER heard of a dealer, especially an established one not having some kind of video survelance! If its true and they dont i would suspect its so they cant be held liable for crap like this! These guys are a total scam i wouldnt go back to this dealership nor refer anybody to it. It sucks i went in for a recall and came out needing a new windshield. The hole is so deep it wont pass inspection. I should have stuck with Momentum VW but because it was close to the house i chose convenience over quality.