LaserAway

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Got a small leg tattoo blur on my 2nd laser hair removal appointment and showed my 3rd appt technician, who confirmed that it was caused by the former laser appointment and the ill placement of tape that barely covered the tattoo.

As I was dissatisfied, she encouraged me to bring it to Laseraway’s attention having spent several thousand dollars there so I brought it to their attention. Shortly thereafter, the technician Tanya questioned me on it, heavily insinuating I made up the claim, telling me it would’ve been exceptionally painful and blistered badly had it truly been caused by their lasers. She tried to make it sound like it was just the tattoo aging process, despite this being the only tattoo affected or even remotely blurred, having before and after photos, and it being a fairly new tattoo at less than a year old.

I was told that a nurse would evaluate, and Megan Martinez was in touch shortly thereafter. She requested photos, which I sent, and I was told she would help come up with a game plan to correct the mistake. When she called me, however, she was immediately extremely disrespectful, accused me of making it up, gaslit me about the issue being caused at my own negligence, told me she wouldn’t be able to help me because it wasn’t their fault, and in no way offered any kind of support or solution... She spoke down to me and basically told me she didn’t know how I had messed up my tattoos but she was 100% certain it wasn’t their fault. She told me that she and Tanya shared the same opinion on the matter, despite me explaining what the other technician had already confirmed to me. She basically told me to take it up with my tattoo artist and that they wouldn’t do anything for me at all. At the end of the day, I was looking for a small, but appropriate, solution to a small issue, but now I have become very disgusted with the mishandling of this situation and how I was treated, especially after spending so much money and time here.