Pacific Shores

Write a Review657-203-0601

CLOSED NOW - Opens at 9:00am

My husband and I moved in July 15, 2013. At first, great experience. We didn't love our apartment, the AC didn't really work and we're pretty sure all of the hot water pipes surround our apartment because it's constantly about 85 degrees and can't cool it off, but whatever. Not the end of the world and we like the complex in general. Any time we had any maintenance issues they were here immediately, extremely professional, and very nice. Then we started having issues with the plumbing, as did the rest of our building. It wasn't fixed the first time, then they had a professional plumber come out. That still didn't fix it, maintenance came back, couldn't fix it, sent out the plumber again. He warned me that he feared it was a temporary fix and this would be a big job. 2 weeks later, we've had our plumbing "fixed" 4 times, the after hours emergency line doesn't do anything, and I've been without a working toilet for several hours on numerous occasions. I am very understanding that this is a bigger problem than a simple clog, and the problem is with the main line. However, I've received absolutely no help or understanding from the office staff. I call and talk to them, ask for a call back, receive nothing. This place is way too overpriced to be treated like that and have plumbing that doesn't work 100% of the time. If they gave us a financial break for our major inconveniences, that would be one thing, but they don't. The office staff has a collective IQ around room temperature. I will reiterate, the location is awesome, the complex itself is very nice and pretty well maintained, and the maintenance staff or awesome. The office staff make this place not worth it and we will now not be renewing our lease.