Enterprise Rent-A-Car

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Let me start by saying that I made my rental in September (16th to be exact) and did not need to pick up until Thanksgiving weekend at 5:00 pm. Thankfully, I called to see if I could pick up my "confirmed" vehicle earlier in the day and was told that "they" had been trying to reach me since my original confirmation date and did not have the van that I ordered. 1st the number they claimed that they tried to reach me at was a very old number and had been out of service for over a year. It was not the one I gave them during the original order so I am not sure where it came from other than maybe an an older reservation or something.. 2nd if they really needed to tell me they did not have the vehicle that I ordered and sent me an email confirmation number, then they could have reached me at the same email address To tell me there was a problem in the first place! 3rd if they did not have the vehicle I needed in September.. or October.. then God knows I would at least think they could surely have the damn thing by the end of November!!! I had to basically threaten the poor guy on the phone to get me something that would work considering I flew into Huntsville and planned on bringing furniture back to Florida with me through the rental. It ended up ok in the end thankfully, but it was no thanks to the way the company handled things or the way things should a have been done!! Poor business in my opinion!! Lord help them if I would have shown up at my actual reservation time!!