LG Electronics

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My husband and I bought an LG 55" tv last November 18th. We chose that particular tv because it came with a years subscription to Netflix, and because we had family coming for Christmas, and we wanted to try out the 3d and other features that we normally would not have access to, while they were here.





We were not given any information as to how to access that promotion, or told that it would expire before we got the tv. My husband, son and I all called many times in the weeks following trying to get information about how to activate the promotion. No one we talked to seemed to know anything about it except that you had to access a link to get to it. I recieved the link 6 times from different people in customer service but no one seemed to know that it had expired and would not be available for any reason ever. One time someone even helped us register the tv telling us that the problem was that it wasn't registered and that now we would be able to get the promotion. Of course it didn't help since it had expired, and we just got the same link that was useless. I later found out that it expired the day the tv was delivered, and it would have saved me a lot of time and trouble if someone had just taken the time to tell us that it was no longer available the first time I called.



I wrote 2 long emails and sent them to customer service and got a message back saying I would have a reply in 24 hours. After I waited for a week in vain for a reply from my first try, I called still again to see if my email had been recieved, or how to send it to someone who might actually reply to me. The representative I spoke to told me to email it to her directly, and that she would forward it on to the correct person. That was two weeks ago, and I still to this day have never been contacted in any way by anyone in the company. Your customer service leaves a lot to be desired, and I know that if I need help with other issues, no one will be there to give me satisfaction, or even care enough to touch base with me. I will not buy another LG product because of the bad customer service.



Had someone simply told me the first time I called that it had expired, and there was no longer any way to access it, I would have taken my complaints to Pauls t.v. where we bought it. Since we kept being sent links, and people would try to access the promotion, I was hopeful that it would eventually be fixed, and so kept trying to get any information I could and hope that we could get the remainder of the year of Netflix. Instead, I wasted time calling over and over, and sent a 2 page email detailing the problem, but not one time did anyone call me back or try to get the information for me that would have resulted in my getting the promotion or being done with trying to fix it. I was also calling Pauls t.v. every week because they had said that they were trying to call LG to get information also, but that no one ever called them back either.



I have finally gotten the message that no one at LG cares anything about the customers. I will not be buying an LG product again, and will be writing reviews to the BBB and Yelp, and other sites warning people of the lack of service they can expect.