True Results of Fort Worth Weight Loss Center

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I totally feel ripped off. Ripped off because I had to cancell my surgery because the employee who was suppost to verify my insurance benefits did not do her job? At my consulation visit, I was told that it was out of network and I would have to pay 2500.00 and I said ok.



So the day before my surgery, I had to have a procedure to see if I was eligable for the Lap Band. The surgery center called and said that my fiancial obligation was almost almost 5500.00. I told them that I was told it would only be 2500.00 because it was out of network, they told me that it was in network so i was responsible for the charges.



I immediately called the person that told me that price she responded the next day and said she was sorry she made a mistake and did not know that Great West was a part of Cigna,, What,,, this is your job? She also had the nerve to tell me that actually was a good deal because it covered everything and I would not have any charges later and they were going to do it without financal charges.



I have wasted money on pre-op food and post-op food and supplies, not to mention the mental disress this has caused. I was told the day before surgery, you can imagine I was totally disappointed. I had already told all my friends and family about my new journey to better health. Looking forward to not having to take medicine anymore after the weight loss. To most that is probaly not a big deal but a payment from $60 which i was prepared for to $120 for 4 years is a big diference to me



I think True Results should be held accountable for there employees that don't know how to do there jobs..