Enterprise Rent-A-Car

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Rented a Standard vehicle in Indianapolis last week. They were out of the standards, so they bumped me up to a SUV at no cost. Picked up the SUV in a parking structure (poor lighting) and it had just been washed and was dripping wet. I quickly checked the vehicle for any obvious damage, but the passage side was a little close to another parked car and it was all wet so I simply glanced at that side from the rear. Did not see any damage from that condition. When I returned the SUV the next day, they pointed out a long dent along the lower passenger side. My heart dropped. I contacted Enterprise and they researched their records and found that the SUV had a prior claim on that damage and it was not my responsibility. Thank you Enterprise for being honest and reliable.

Outstanding service and selection. It was fast, easy and a pleasure to deal with everyone from the counter agent to the pick up to the drop off. Excellent!

Be careful when singing paperwork to rent the car. I asked for no extra insurance coverage and was told to initial at specific places. At the end of the rental, I was charged for insurance and was unable to remove the charge. I feel that the agent tricked me to increase the value of the rental. I will be more alert IF I rent from this company again

Excellent customer service, very accommodating. Ford Expedition was a great ride. Would rent again and again!

I have always had great/polite service every time I've used Enterprise and on Tuesday, Nov. 29 is when I experienced the BEST customer service.
I called Enterprise regarding a couple of questions on my rental and I spoke to OCTAVIA. She was amazing!! She answered my questions with no hesitation, she was very polite and friendly, she spoke clearly, and was very efficient! Seriously, one of the best customer service experiences I've ever had, OCTAVIA, you are an angel!!!

I checked in at the kiosk in the airport and everything was clear on the receipt for where to go. Once I got out to the garage there was someone there to greet me. He was very nice and we even shared a few laughs. My car ran smoothly and I had no problems when I returned it. This location is great!

Little bit of a glitch at the start - I thought Enterprise was like some of the others that a preferred renter with a reservation could go directly to the pickup - not the case. Had to go back inside the terminal, stand in line while the 2-guys at the counter spent way to much time trying to up-sell the renters in front of me on coverage's, higher priced vehicles, etc. Once I did get finished at the counter and went back to the parking area, Ryan Hunt took over and saved this rating which would have been a 1. Ryan was personable, professional and got us into the vehicle quickly. Kudos to Ryan for quickly reading and understanding his customers and taking good care of them.

When I arrived at the Indianapolis Intl Airport I already had a reservation with one of the other car rental companies. I thought this experience would be quick and easy but of course it didn't work that way. The representative at this other companies counter was pleasant but didn't give much help so after spending 30 minutes waiting I decided to go down to Enterprise to find out if they could help me out. Basically, I was at the Enterprise counter for no more than 10 minutes and I was done and had a car ready to go. The representative at the counter and in the parking garage were so polite and so helpful. I will never use another company again. Thank you Enterprise for getting me out of the airport so quickly.

It is always a pleasure to rent from Enterprise. Their customer service is the best by far and their employees are always kind and thoughtful. I appreciate their management training program and the opportunities they provide for college students and recent graduates.

Greta selection, price and availability, great customer service at the counter-in the garage-and returns.

Quick, easy and fast. Thought I was going to take forever to return it also since I was running super late, and it was faster than getting the car. Will use them again!

We rented a car from this location on Oct 6th. The people were nice to deal with and the car was in great condition as always is with Enterprise. Keep up the good work guys.

I am happy with the courteous service, however, had received same model of car last time, and it had a GPS. I shouldn't had to assume the new rental didn't have one. Didn't realize that it didn't haved one until the situation came up that I needed it and it wasn't there. At returning, was told, that it must have been "a mistake" last time. I may not make a mistake next time and rent elsewhere!

Very pleasant one of the best customer service I've ever encountered.From Orlando FL was a problem with my reservation the gentleman was so nice with assisting me.That was so special to me,he took the time to make sure I was taken care of.

Didn't have the vehicle I reserved so gave me an equivalent...I guess. I don't rent often but Sirius has always been free and I don't recall seeing it when reserving online or when I checked in at the counter...it wasn't on the sales agreement either. This time on return the receipt had $37 for Sirius. I just emailed Enterprise to see if they credit my card. It worked partially for the first three days and we called and the girl was able to reset it and we got the complete Sirius channels.
Baleigh and Kenyatta both are wonderful. Baleigh at the counter and Kenyatta who gets you to your vehicle. Thanks, ladies.
The vehicle not the Jeep Renegade but a Nissan Rogue worked flawlessly during our 2300 mile, 9 day trip.
What I really like about Enterprise is the service...fast at checkin and fast at return.
What I don't like about this location and any airport location are the extra fees. FIVE taxes and fees that off airport locations don't charge.

On 8/18/16, I booked a reservation online for a full-size (Nissan Altima or equivalent) vehicle. Upon arriving and checking in I was sent out to the garage to pick up my vehicle. As has been my "luck" with all the rental companies at IND they did not have the vehicle (Altima) I was hoping for BUT this time they didn't have any "equivalents" to offer me a choice of either. So I was steered toward a Chrysler 200 by a very convincing rep and sent on my way. I happened to check the website and found that the vehicle I had been given was from a lower cost category, nothing had been mentioned so I made a point to speak with a rep when I returned the car. They checked into it and adjusted the charge on my credit card right away.

I loved using the kiosk to rent the car. The attendant met me immediately in the garage for a seamless pick up. I'll definitely use them again when I visit Indy!

I arrived in Indianapolis after midnite...but the staff was still very excited to help & it made the rest of my night pretty pleasant...especially the staff member named Kenyatta....she was really sweet !!

Very seamless experience and helpful staff. We arrived shortly before midnight and were the last people in line to be helped for the night. It was midnight by the time we made it to the desk and everyone was extremely helpful, no one rushed us and they gave us bottled water for the three hour drive we had ahead of us! Was such a great customer experience. I've worked in sales for 15 years and appreciate and truly great customer experience, thanks for providing a best in class experience!

Super easy rental right from the airport, no shuttles back n forth! Baleigh it was a pleasure to use you, and you will have my business on return trips to IND