Jared The Galleria of Jewelry

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Customer Service is alive and well at Jared's Keystone store. I was there today with two watches that weren't running. I thought they probably needed new batteries. I had a lifetime battery certificate from Jared's for one of them. Jewelry Specialists Colleen Gramache and David Carson went above and beyond toget both my watches working. David quickly found that the battery in one Watch was working, but the watch wasn't! Between the two of them they tinkered with it until it was running normally. The other Watch did need a new battery. I left with two watches running at no charge. But, I will go back Jared's because Collleen and David took the time and gave the attention needed to solve my problem. At many places, people don't go the extra mile, but both David and Colleen did. I really appreciate this kind of service. And "no" I'm not related to either of them!

Do not buy a ring from here. Seriously, it has been the worst experience of my life. I've had my ring for 3 years and have had countless problems but I'll just tell you about the most recent one. I brought my ring in because the diamond was loose for the fourth time (again, I have only had the ring for three years...). They suggested a new type of head (which I'm not sure why they would not have suggested it the first three times). They had the ring for 6 days and told me I could have my mom pick it up at 4pm on Thursday. She had to wait around for close to 20 minutes for the ring to be done. When she got it home, a diamond was missing from the band and the main diamond is sticking out so far and it looks completey different. It just blows my mind that they would not have checked to make sure that all of the diamonds were there.

Jared is horrible. I would never let any of my friends or family buy a ring from there. There are like ten other jewelry stores right in the same area as this Jared. Do yourself a favor, pick one of those.

PLEASE THINK TWICE



My husband had a secondary wedding band made for me here and we recently went in to get it re-sized. Although it had been sized properly, the engraving along the entire band had been "polished off", and they had no record of there even being engraving!! After explaining our confusion and looking at the ring further, the rep explained to us that the woman who re-sized the ring must have thought it was a scratch...... Apparently to fix the mistake it will take a week, even though it only took 2 days to have it made the first time.



We were incredibly disappointed with the dishonesty and lack of professionalism. They didn't apologize once.



-Very poor craftsmanship

-Overbearing sales people unable to take no for an answer

-Sneaky and dishonest business practices

Buyer Beware!!!!! The customer service is HORRIBLE !!!!!!! I Bought a Movado Bold, a week after I bought it there was some problems with the crystal and the movement. I took it in and they exchanged it for a new one. A month later the new watch needs some scratches fixed in the CHEAP quartz. So I take it in to be repaired under the ultimate watch protection plan I bought, and they sent it to Movado by MISTAKE, so there went 4 weeks of no watch cause they sent it to the wrong place. It was supposed to go to the ultimate watch protection repair place. So now they get it back from Movado and send it to the correct place, and I get a phone call saying the quartz is on back order and wont be in till the end of july.....I am beyond angry,,,,,I dropped the watch off may 15th and was told it would take 4 weeks at the most....its been 10weeks.... I feel they should give me a new one, and they can deal with waiting for the other one......... I am a small business owner myself(The Mattress Guys in Avon Indiana) and would never treat a customer the way they do