Northeast Auto Service

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CLOSED NOW - Opens at 8:00am

My vehicle suddenly started misfiring on the way to drop my child off at school. My boyfriend changed the plugs and wires immediately and it was still misfiring. We dropped the vehicle off the same day. When we dropped it off the only issue was the misfiring. The mechanic claimed one of the brand new plugs was bad and he replaced it along with the coil pack. I went to pick my vehicle up. I paid and got in my car and it was still misfiring. The mechanic that worked on my vehicle was outside so I told him it was still misfiring. He said well it's better than it was. Right away I was furious. I brought my car in and paid for it to be fixed not to be better than it was. I then talked to Brian and he drove it. He came back and agreed that it was still misfiring. I left my vehicle there to get fixed. They couldn't figure out why it was misfiring so I went to pick it up. When I got there they claimed there was gas on the plugs, but when my boyfriend changed them that morning there was no gas on the ones he took out. On my way home my car overheated. I drove the same distance to drop it off and it never got past the halfway mark. Magically most of my coolant was gone. Filled it back up with coolant and it never leaked. We take very good care of our vehicle and would never let our fluids get that low. The mechanic was clearly upset that I didn't accept the work he did and he wasn't getting paid. He got his revenge by sabotaging my vehicle. These people are crooks and should be put out of business.

I took my car there and they did an outstanding job at diagnosing my car's problem and didn't charge me for it. In addition, they fixed the issue and got me a refund for the part they fixed that had been installed incorrectly by another shop. They even provided me transportation back to my home. They came highly recommended by another mechanic who no longer repairs cars and they've lived up to his recommendation. I highly recommend this shop!