SEPHORA at Kohl's Southport

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While I've never had a problem with this Kohl's before, I've never been overly impressed with their customer service. Yesterday I went in to return some things from the summer my boyfriend and I had purchased but never worn. One item in particular was something my boyfriend had bought without paying attention, a shirt that had very clearly been worn. I was the only one in line at customer service, and the girl there had clearly seen me walk up but kept her back to me to continue what she was doing. After about a minute of waiting she finally turned around. No hello, just "what do you need?" I told her I had a few returns, didn't have the receipt but I did have my Kohl's charge card, which is a legitimate way of looking up purchases. She immediately physically bristled, I could just feel how unhappy she was with me. She then proceeded to check every single shirt to make sure the tags matched the item, checking and double checking like she was just certain she would find something wrong. One of the shirts I returned had been tagged with a weird tag, I'm not sure what was wrong with it but until she found out what happened she was very short and rude with me. When she got to the shirt my boyfriend had accidentally bought, that's when the glaring and accusatory looks began. She asked if the white spots on the shirt were clouds, I agreed even though I thought it was bleach. She commented on how it looked worn, I agreed. She then starting checking to make sure the tag matched the shirt, and couldn't tell, so she called someone else up. They proceeded to loudly talk about how the shirt had been washed, shrunk, and bleached, all the while shooting me nasty looks and embarrassing me in front of the other customers who were waiting. At that point I was done, I didn't care, I was so embarrassed I just wanted to leave or sink into the floor. Because the wrong tag was on the shirt (and the only shirt that was tagged wrong out of my lot of 6 items) they refused to even try to return it. To put a cherry on top the girl then loudly proclaimed I would lose 10 dollars for already spending the Kohl's Cash, which I understood but she was purposefully trying to embarrass and punish me and that's what I have a problem with.



The employees here treated me like a criminal before I could even explain the situation, and by that point it was too late. They had already decided I was trying to rip them off and refused to do anything for me. I normally go to this store because it's closer, but I will drive the extra five minutes to the Greenwood store from now on. I went straight there after this altercation, explained the situation to the girl at customer service, and had the shirt exchanged in under five minutes. Lo and behold, the tag that was on that shirt was on my card. I will never be going back to the Southport store, Kohl's has not lost a customer but that store sure has.