Overhead Garage Door
34691 N Wilson Rd, Ingleside, IL 60041
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12/08/2007
Provided by YP.comWe waited one week for service.
Told that they would be here between 11AM and 1PM. Only after we called at 4PM to ask what was going on, and told, "ok, I'll leave the message". And only after I call the warranty company back to complain, did I learn that they would NOT be coming out!!
Horrible Service. Never will I do business w/this company again. We have been w/out the use of our garage door for one week. And they didn't even bother to call, after they didn't make their service window, that they were NOT going to provide service.
This customer has a contract with a home warranty company for service on his garage door opener. We are contracted by this company to go out to their insured customers when a work order ticket is generated for service. We scheduled this customer in advance of receiving the work order. In this case the insurance company called us later and said they would not be sending us a work order for this customer because they would not be covering the repair. The warranty company said they would be contacting the customer to explain his policy and inform him we would not be sent out. They obviously did not inform him quick enough. To correct this problem from happening again we now never pre-schedule a call without a work order and we also call the customer as soon as we learn they will not be covered or when any other information needs to be passed along to the customer.
More Business Info
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Fax: 847-201-8310
TollFree: 888-459-3720
TollFree: 888-256-2306
Phone: 847-487-4600
Phone: 847-215-7500
Phone: 847-658-7156
Phone: 847-201-1932
- Payment method
- check, amex, master card, visa, cash, debit
- AKA
Northwest Overhead Door Inc
Overhead Garage Door, Inc.
- Other Links
http://www.chicagolandgaragedoor.com
- Other Emails
- Categories
- Garage Doors & Openers, Door Operating Devices, Door Repair, Doors, Frames, & Accessories, Garages-Building & Repairing, Overhead Doors