American Inn & Suites

Write a Review616-527-2200

Made a reservation through Expedia and wanted to see if we could get a handicapped access room, tried calling the hotel directly several times over 3 days, couldn't get anyone to answer the phone. Tried the chain's 855 number and was told they couldn't look up our reservation by our last name or either of the confirmation numbers provided by Expedia. To top it all off, when one of the managers called us after we canceled the reservation, he proceeded to ARGUE WITH US, claiming their office is manned 24/7, they always answer their phone, etc. -- basically telling the customer that he was wrong. Canceling our reservation was obviously the right decision. No business with such poor customer service deserves our consumer dollars.

Cozy rooms!

The guy at the desk gave us a tour of some the newly updated rooms. We stayed here not long ago before the new owners it was not so great BUT these new owners are really making a lot of changes. Even the rooms that haven't been updated yet are in much better condition (cleaner) than they were before.

We can't wait to stay in the updated rooms when we come back next month. Very happy we gave this place a second chance. The new staff are soooooooo friendly- very welcoming and super helfpul.