Fritzy's Pet Care Pros

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I'm absolutely speechless. One dog is "okay" the other I don't even have words to describe. Bella doesn't look like herself or even smell good, clearly wasn't washed. The groomer was sweet and told me she was new and "still learning what clippers to use". How do you send out a groomer alone that clearly doesn't know what they are doing yet? Bella's entire coat is uneven. The groomer also cut Bella's skin on the elbow which made Bella bleed and left a knot on Bella's ear which is just unacceptable. And to make matters worse the groomer dumped hair trimmings out in my complexes parking lot. Was told it would cost $168 and take 2.5 hours for two small 6 pound dogs, but it took five hours and no refund issued. John at customer service couldn't even utter a sincere apology or let alone, voice concern and understanding. He wouldn't refund me because he was "not authorized" BUYER BEWARE. READ ALL YELP REVIEWS! SOMEONE'S PET DIED!!!!!!! I HAVE REPORTED TO THE BBB.