Buffalo Wild Wings

Write a Review972-432-0011

OPEN NOW - Closes at 12:00am

Horrible Manager!! We had given special set of instructions for the surprise birthday, personally to the greeter who assured us that the instructions will be followed, however, when time came nothing was followed. When we inquired why it was not followed, the manager literally started screaming "it is illegal we can't do that". Well I had no idea what she was referring to as illegal, was it serving liquor on 21st birthday was illegal or serving liquor at 00:01 am was illegal. I am not even aware of any such rules but even if it was, they should have informed us ahead of time. If they forgot to inform us, they could have at least explained it to us properly instead of yelling out making a scene.

Terrible, Terrible, TERRIBLE customer service. We waited for about 30 minutes; many members of their encompedint staff saw us no one ever came to our table. Please keep in mind there were many open tables; I could only imagine if they had a full house. To make it an even worst experience the table very next to us Was getting served and checked on constantly. There is absolutely no justification for the service received. If you are in this area there are many many other restaurants with great food and better service.