David McDavid Honda

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Rude, Pathetic attitude & unethical behavior, worst customer services

We did visit McDavid Honda at Irving to buy a pre-owned Accord and had one of the worst experience of our lives. The salesman himself was OK but his manager (Ronnie) was a total jerk and extremely rude. He basically told us that we don t deserve to buy a car.

Being a customer we have the right to quote the price as per our budget.

He said that our offer was too low even if went out to buy the same car from a private party. I am fine with that statement of his and maybe our offer was low. However, he went on to say that we had no sense in buying a car and that if we wanted to waste the time of his salesmen we shouldn t bother coming there. The way he talked to me and my wife, we felt very insulted. We were not putting a gun to his head to give us the car for our price, if it doesn t work for him and we could have simply agreed to disagree.

I just bought a honda pilot ,really like Mr Sale man Jesse Esquivel highly recomment to anyone,also thank you Mr Lacy give us a good deal on my pilot.. whoever want to buy new car need to go ask for Jesse Esquivel

JUST BUY A CAR OFF THE STREET! - I flew out to Dallas to purchase a car that was promised to be in perfect condition. The sales rep Hector Boone ensured that it had passed 100+ point inspection and that the car was immaculate. I arrive to find the total opposite. The front headlight was completely wet in the inside, the tire pressure light was on, I could hear air coming in through the driver side door as I test drove the car, and there was a very obvious dent in the driver side door. Hector assured me that the light would be fixed, the dent would be worked on and the pressure light would go off after I drove the car. None of these panned out to be true. Instead, the dent was not fixed the tire pressure light remained on after being driven and serviced twice, and he blatently lied to me about the light. The headlight issue was the deal breaker! I asked Hector if the water in the light would ever come back if it rained or if I washed the car. He said "No, it will not." Then Hector sent the headlight to be "cleaned out" not repaired. And instruced the detailers to not put any water near the light (because he knew that the water would come back!). Thank God the detailers cleaned the car as they normally would, and when they drove it back to me, the light was filled with water again! Hector was furious and so was I because Hector lied to me, and when I questioned him about it, he left the office. The headlight retaled at $500+ and the sales manager said he could neither replace the light nor discount the car for the price of the light. He then resolved that he would "sneak" and fix it if I drove back to Dallas and went on a date with him. I resolved that I wanted out and wanted to be taken back to the airport or the hotel I had to purchase to wait until the dealership opened. I was out of $536.29 total in travel to come and purchase a problematic car. This is absolutely the most horrible car buying experience I have ever had!

What an amazing experience I had at David Mc David Honda! I really am grateful for the all time astonishing customer service that Marc and the team had! I’m quite pleased how they walked me through the showroom, finance and even maintenance for my new car!

Before I even walked in through the dealership doors, I thought to myself what a great car selection they have… also the cleanliness of the dealership. Now the type of person that I am… I am not going to let that fool me and have some “meet my quota guy” buy me off! Well I did a little research before I walked in… I researched online and I just needed to pay them a visit… So now I’m here and I do have a car to trade in for a more reliable and better looking vehicle!

I had my eye on one particular car and that was a 2011 Honda Pilot and it had to be white!

I know a bit picky however I need to get this “particular” car because I’m going to be a dad soon and of course we need space!

Marc did an amazing job on explaining and really putting everything down on the table.

Now we drive a 2011 Pilot and we absolutely love it and of course grateful for David Mc David and the team that helped us make this happen!

I bought a pre-owned 2008 Pilot here well my husband did and we traded in our Camry we did have a pretty good experience with Rob there so we decided to go back now that I wanted something economic now that I’ll have to travel to Hutchins for work every day needed economic reliable car... so we went to David McDavid and immediately Rob took care of us again from start to finish everything was great especially since we didn’t have to spend hours there we got a deal we couldn’t refuse and drove off in my 2010 Civic!



I love the comfort and OMG the gas is greaaaaaaat on this car! I couldn’t be happier!

I have to admit that Hondas are the best car in the world!! I will never buy anything else other than Hondas!!! These cars are not only reliable they also have that customer service that everyone would want at a car dealership!

I wanted to let you know what I think of your salesman, and our car buying experience..............This is the first time I have been to McDavid Honda, and Chad Ford made the task of buying a car very pleasant. A real people person with skills. I’m not comfortable with the transparency of most $ale$men, but Chad made us feel comfortable and at ease while we looked the car over and asked many questions. No pressure, and downright friendly. It also helped that the car was super clean and priced where my son can afford it working part time while in college. We completed the transaction in about 90 minutes and were ready to go.

My husband just purchased me a 2010 Honda CRV this is something we’ve been looking at for a while. Honda’s are the best vehicles ever. I wanted to take a minute and thank Will for helping my husband choose the most reliable and convenient vehicle there is! The price on this vehicle was absolutely affordable, he made a good choice and we’ll be driving it everywhere! My side of the family and his side also love Hondas and we are not going to change for any other vehicles! Thank you David Mc David for helping my husband choose the perfect vehicle and we’ll be coming and sending other people to you!

I wanted to advise you and want to recognize one of your service advisors Mr. Curtis Shell, Jr. I am a 4 time Honda owner; I have purchased all my Honda cars at John Eagle Honda. However, my service experience with their service department has at times been far from pleasant. I always felt as I was being overcharged for too many unnecessary services and felt that I was just another quota being met for the day.



I began servicing my Honda Civic last year at David McDavid, my first experience was with Mr. Shell and he was very professional and courteous making me feel like his only important customer. Since that experience, all my service calls have been with David McDavid.



I visited your service department today, and Mr. Shell was my service advisor, again with his courteous and very professional attitude he assisted me and recommended services for my car that were needed. I never felt pressured nor felt as he was just trying to take my money (which with the economy being what it is these days) is very precious to me.



I just wanted to make you aware of what a wonderful service advisor you have in Curtis Shell, Jr. and wanted to make sure his customer service and professionalism are acknowledged.



He is a “Top Block" service professional in my book!

i took my car to this colision center for repairs. in may of 2007 and didnt get it back until september 2007. my car worse than what it started. i would never ever refer this place to anyone, i just wouldn't want you to go through what i went through. and i still had to get my car fixed at another shop because of their nonsence. horrible experience in customer service