Aft Customs Girls-Modeling Agency

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CLOSED NOW - Opens at 9:00am

I was treated rudely by the owner and told "I don't need idiots like you." I just had a question on ordering his suicide shifter. Very arrogant and rude. He should spend a little more time on customer service and less time on his models.

I came across this business while checking into a particular brand of sprockets. He could get what I wanted and have it on my bike quickly. So I began to take my bike to him even though it was a 30 mile drive to his shop. On a day when I took my bike to him I most often would drive 120 miles "round trip." Up to drop the bike and back home to wait. Call would come a few hours later and then another up and back. But his expertise, fair rates, and the fact that he rides the same bike I do all gave me confidence in this shop so I kept going back. Like the other reviewer here noted I never did find Jim to be truly personable. Usually a bit short. But I put that aside in favor of developing a relationship with an ace mechanic. But recently things went a bit sour when I needed a new part for my bike. I ordered a specific set of parts through him and scheduled the installation. As I was picking up my bike he casually informed me that one of the pieces he installed was not the same one that I ordered but would "be fine for the type of riding" I do. I was a bit surprised and didn't know what to say or do. Didn't want to offend him with too many questions as he was already bristling because I had simply asked what the differences were between what I had ordered and what I had gotten. So I went home and researched the piece and found that it is inappropriate for my machine and my style of riding. While it may "work" it is not the piece for the intended application. The manufacturer doesn't even rate the piece for a bike with a displacement as large as mine. So I called back and asked if the piece was right. If it would last. Instead of speaking in a civil manner to me he said instead that I "panic at everything." Huh? I've never panicked over anything and certainly nothing at your shop. I expressed the idea that it was my money, my bike, I had ordered a specific product and had gotten a different one with no explanation as to why. Instead of admitting this to be incorrect he told me I should have asked questions when I picked up the bike. Um...I tried. You didn't like it. After explaining to him the ridiculously poor treatment he was giving a loyal return customer and having to tell him I should have been informed of any changes to my order prior to them being made he did admit he was wrong. He offered to order whatever I wanted and install it for free. But he was pissed. I've chosen to disassociate myself from him. Jim is a very good technician. However his customer service "bedside manner" is really lousy. And I did not like that he took it upon himself to order a part different from that which I requested without informing me until it was already on my bike. I'm especially not happy that no one agrees with him as to the correct application of this piece. Honda (my bike make) said no to it as did the actual manufacturer of the part. I called both on the phone. I called several other bike shops and casually asked and was told each time more or less in these words: "it will work but will wear out fast. It's not the appropriate part for your machine or the type of riding you're doing." So I came away feeling like I can't really ride my bike until I replace this brand new chain. Very disappointing and I will not return to this shop.

I drove over an hour to drop off my bike there, becouse I tied other shops in my area. the other shops most of the time diden't do the job right and i had to bring my bide back. AFT had my bike done 3 days before they said it would be done. When i picked up my bike AFT gave me pointers on my mantanance of my bike. a few days later AFT called me at home and asked me if i was happy with the work they had done. The work was rejetting my Carb.