Herrin-Gear Toyota

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We recently purchased a preowned vehicle from Herrin-Gear. It was one of the worst experiences ever. The sales people and the managers, including the general manager were extremely rude and unprofessional. I wouldn't recommend this place to anyone

*Update* On top of everything below I found out at the gas station and later at another body shop that they broke the vent pipe to my Tundra from the gas tank it caused gas to pour out from underneath my truck when filling up at the gas station. The vent pipe only comes attached to a new gas tank so now I have to replace my whole gas tank.



I was there today along with the Jackson Police Department because while they had my truck someone stole the tonneau cover off of it, even though the service manager, Tony, does not want to admit it ever being on there. I purchased the truck new from Herrin-Gear and had them put the cover on the truck before I even picked it up so it had one. He of course stated to my wife "How do I know you didn't take it off before sending your truck up here.", basically calling her a liar and a thief, great customer service. And happily pointed to his sign several times that states "Not responsible for items left in the vehicle." I think your company is taking that way too far in including items that are on and attached to the vehicle. Now that is my complaint Tony needs better customer service and your company should admit responsibility when things come up missing under their care. My response is simple enough, had Tony been polite, understanding, and/or apologetic I would of simply been upset paid my bill and probably never come to you again. If he had gone a step further and deducted the cost of the cover from our bill I would of not only continued buying my cars here and servicing them here but I would recommend you. But he decided to go the direction of accusing my wife of trying to pull one over on him which is ridiculous. So following the police officers advice we went to the civil court to file a suit, which in my eyes would normally be ridiculous over such a little amount but the fact of the matter is it is more about over how we were treated as customers who had been robbed. And Mr. Herrin if you are reading this I would like you to know that the only other person in the whole place where you file civil law suits stopped us because she over heard us talking about Herrin-Gear Toyota's Service and said she was there filing a suit against you also. The only other person, I think you should re look at your company and how you handle things because that can not be a coincidence. Also if you read this I would of preferred not to file suite in fact I called you before hand to leave a message because I know you can't always control how your employees handle things. But I don't plan on letting this go without so much of an apology for how we were treated either.