Jay's Service Company

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I had Jay's HVAC service company come out in early May to do a yearly checkout. The "technician" they sent out was apparently not interested in doing her job and had to be told to remove the panels in order to clean the AC Condenser unit thoroughly. She also had to be told twice to go check the evaporator unit up in the attic. She told us everything was fine and that the system did not need any refrigerant.

3 weeks later, when the weather starting getting warmer, the temperature inside temperature was not keeping up with the thermostat setting ie we set the thermostat at 72 but the actual room temperature thermostat reading was 74. We called them back to see what was going on and they sent a different technician. He discovered the unit needed 4 lbs of refrigerant which is approximately 50% of its entire capacity. The technician stated we apparently had a severe leak which, in my opinion, would have been detected had the 1st technician actually done her job. The General Manager stated the same view.

In addition, the General Manager told me the offending technician told him “She was having a bad day”. Despite this, the General Manager did not think it warranted her dismissal. OK! So, an employee lying to customers, not actually doing the job and then still taking the client’s money because “they are having a bad day” does not warrant dismissal at Jay’s Service Company.

Bottom line: Don't bother with these guys. They may have been a good outfit at one point but they apparently no longer have oversight by the person who built the business. When I asked to speak to Jay, the owner, I was told he would not speak with anyone. How is he supposed to know whether his employees are doing their job and whether the clients are satisfied if he won’t take a call?

Consider yourselves warned!

I used this company for the first time and found the technician to be extremely courteous and professional. He was very knowledgeable and informative. I would definitely recommend this company to everyone. Apparently they've been #1 for Arkansas on Angie's list for several years. I can see why. I WILL use this company for all my heat and air needs.

Professional and courteous. And incredibly knowledgeable. When I asked several questions, the young man not only politely answered it, he would give me the reasoning behind his answer, such as what type of filters to use and why, etc. I cannot emphasize enough not only how good this company is, but how friendly the folks there are as well.

I feel like I need to comment after reading the only other review from someone who must have gotten lost in the mix. Jay's has always been professional, courteous, prompt and fair in price. They've consistently impressed me over the years. I would recommend them to all my family and friends. I think they're great.