Apple Store

Write a Review904-997-8574

OPEN NOW - Closes at 9:00pm

It's always very busy,but, worth the wait time. I have ALWAYS had a great experience with the store.

Very knowledgeable employees and very nice. Would definitely recommend this place. Safe location and plenty of parking.

I brought a $100 battery for cruise 7/20/16. It was purchased for new iPhone that has 1/2 day charge. The battery was nonfunctional, which was discovered on cruise. I had leg injury around that cruise/trip which immobilized me for 2 months. So could not return item.

On 10/14/16 I attempted to get $$$ back. The representative and manager said the purchase was beyond 14 days purchase: Thus I could not be reimbursed.

I have had iPhones for several years. I have had charging issues with each one.

I would not recommend an iPhone. I would not recommend purchases at the Town Center in Jacksonville.

Comparing businesses...REI returned $$$ same day for digital purchase for that time of traveling for me WITHOUT ANY HESITATION.

We need to find a more customer-oriented outlet for our lives that are controlled by digital age.

Very bad experience here.

1) You have to wait weeks to get available appointment.

2) With scheduled appointment, you still have to wait around 30 minutes.

3) Service attitude is not good. They do not try best to fix the problems, but just wish to get it over fast.

Nice staff, but unreliable for appointments. Waited 20 minutes post scheduled appt and told it would be another 10-15.

I had the pleasure of going to this location twice in the week and half I was visiting FL. I was so impressed w/the willingness of associates to help customers as they walk in the door! First time was to help set up of my iPad ~ I had listed all my questions and left ample space to write response. The second time was for a transaction and was so surprised I was in and out of the store with a completed transaction within six minutes or less! Talked w/assistant mgr, made a decision and finished the transaction.



The staff cares about each user and their ability to use their products! I wouldn't hesitate to recommend this location for service or purchasing any of their products!