Ark Animal Hospital

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STAY AWAY.....If I could give a zero star I would. MONEY HUNGRY IS PUTTING IT MILDLY..THEY MUST BE DESPERATE FOR BUSINESS. Dr. Maxwell is the most unprofessional vet I have ever met and has NONONONO compassion at all. I was referred to her for an X RAY of my 11 1/2 year old LAB in severe pain. Well $900.00 later and much testing that was absolutely not necessary. Now we are home, my lab is in severe pain and crying since we got home and guess what. PRESCRIPTION CANNOT BE FILLED AS SHE DID NOT PUT A QUANTITY ON IT!!! So being that it is Saturday, Stewart will be crying all weekend. I am seriously thinking of taking this further. DO NOT GO THERE....this review is in no way connected to the staff, strictly Dr. Maxwell.

Dr. Maxwell is an amazing vet. She knows her stuff and I trust her with my pets because they are my family.

1. Overpriced - $66 for antibiotic injection;
2. Fee for service - $5 to have prescription written DURING office visit
3. Lab happy - wanted to run unrelated tests instead of taking a LOGICAL step by step approach
4. Can't be with your animal while being examined; they are taken in the back while you wait UNLIKE most vets
--- STAY AWAY

I came home and found my dog ate glass. I went to my vet but they wanted to do an expensive surgery. My neighbor recommended Ark Animal Hospital. I was able to see the Dr Maxwell right away. They took x rays of Duke and I could see the glass. Dr. Maxwell gave me several options that fit my budget. After 2 days the glass passed and we did not have to do the surgery. If you are in need of a second opinion, they can help you.

After many years of going to Animal Ark Hospital it was time to call it quits. Dr. Maxwell appears to think no estimates are necessary when treatments are concerned, unless you specifically ask for them. I have a problem with that because insurance is not involved and all expenses are out-of-pocket and must be paid when your pet is picked up. Since nobody at this animal hospital knows a customer's annual income it appears to me common sense would prevail and a consultation with the pet owner on costs, other than we will do this or that should occur. She also indicated our pet would suffer, even when I told her we are going to another vet for treatment. I suppose no other vet is capable of giving good care to our lovable animal!

My wife and I picked up our new golden retriever puppy Shaun for our autistic son David. We went to Ark Animal Hospital for our free first visit. The entire staff made us feel so welcome. Dr. Maxwell even let David listen to Shaun’s heart beat. He was so excited.

We had been using a different vet but we are coming to Ark from now on.

We love you

I just purchased my puppy from Puppy ave and I received a free visit from Ark Animal Hospital. I have a regular vet but I went any way. Kesha was very helpful answered all of my questions and gave me handouts so that I would have information to read at home. Dr. Maxwell was very through and explained all that was done and what I could expect on the next visit. Lastly April was especially helpful. She went over the discounted vaccine packages available. The discounts came in handy since I just spent a lot of money on Dasher. I was so impressed Ark Animal Hospital is Dashers new Vets.

Money hungrey! I am a first time dog owner, so I needed to do a lot of research before buying my puppy. This was the vet he had already been to once, so I decided to continue; however, one bad experience after another and I've decide to go somewhere else. First, when I asked the vet or vet tech questions on our first visit they simply gave me a brochure instead of explaining anything to me. Second, we gave him Frontline for flee prevention, but he got flees and I talked to the vet and she just insisted that I need to be consistent with the Frontline, which I am. She did not offer a solution or another preventative. I had to go home and do the research myself. Third, and maybe not extremely significant, but when asked what kind of food I give my puppy I said Eukanuba (this was what he started with, but we are changing to Blue Wilderness). The vet said how wonderful Eukanuba is, eventhough I've done the research and it's not. Fourth and finally, I took my puppy to get his vaccinations and each time they asked if he was on heartworm prevention. Even though on the second visit they gave him a ProHeart injection. Each vet tech tried to sell me ProHeart, even insisting that my puppy couldn't have possibly been given it yet because he's not 6 months old. The last time we visited was when he was to be neutered. When I called for an update they asked about heartworm prevention AGAIN. This animal hospital is so set in the products they are getting money for that they don't care about the animals' health.

My dog Milo was very sick and treated at another hospital and did not get better. On advice from my neighbor, I went to Ark Animal Hospital for a second opinion. They were able to do tests right there in the hospital, figured out what was wrong and came up with a treatment plan that I could do at home instead of keeping in the hospital. Milo is back to his old self again. Thank you Ark Animal Hospital for help Milo and Me

I just adopted a puppy that the nice people at Ark Animal Hospital saved. He was left at the hospital and was very sick. Now he is much better and gaining weight. Thanks so much to Ark Animal Hospital for helping this homeless puppy who is homeless no more.

Thanks Everyone at Ark Animal Hospital for Caring

We will be seeing you!!!!!!!!!!

When I took my new puppy for her first visit today I was happy UNTIL I went into the exam room... I asked many questions about food brands and preventatives and though the vet (who s name I didn t catch because she never introduced herself) responded, the responses seemed uneducated. The vet said no one food, or preventative is better than any other... (seems like a crazy thing to say I wonder if she feeds her pets an Alpo special???) I started thinking at that point that this visit was a mistake. THEN when she went to check my sweet puppies temp she used a thermometer WITH OUT using a disposal cover.... It all happened so quick but want a unhealthy thing to do to my new puppy... My pup was also microchiped at the visit. This microchip was supposed to be free ( I bought my pup at Puppy Avenue) well when I went to check out they wanted to charge me $17.99 to register the chip. I told them that the microchip was included when I bought my puppy but they insisted that I pay them. Lucky for me I changed purses this morning and my debit card was in my other purse so I was going to have to call to pay them and pay. I decided when I got in the parking lot to google homeagain microchip phone number and gave a call. They informed me that there was no registration fee and set my pups microchip up. Beware of this place! Even if you get a free first visit if you bought your new pup in the mall think twice or just be on your toes, and make sure they use a darn cover on the thermometer!!!

I just want everyone to know how great the doctors are at Ark Animal Hospital. I was visiting family in Jacksonville when I noticed Lily had blood in her urine. I did not know the area and my friends said that if you want the best care to go to Ark Animal Hospital. I called and they took Lily in right away and within an hour they had diagnosed bladder stones. Lily had the surgery that afternoon and went home the same day. I just wanted to let others know that if your pet is really sick and you want the best care then you need go to Ark Animal Hospital.

I just want to thank every one at Ark Animal Hospital for taking care of my kitty. She was very sick and had to stay at the hospital for over a week. She was fed every 2 hours with a feeding tube until we could get her to eat. They let us come to visit her any time we wanted for as long as we wanted. She was in a special room with windows so that everyone in the hospital could keep an eye on her.



We appreciate the extra care and love Miss Kitty received.



Thank you all so much

Diane

I just want to thank everyone at Ark Animal Hospital. I just had Gator in for surgery and it was the best experience. The receptionist explained all of the forms I filled out. The technician Katie called me when they started the surgery and when Dr. Maxwell was done. When I picked Gator up, Dr Maxwell went over everything that was done and explained what I needed to do for gator at home to make him comfortable.



I had my cat Bo Bo’s surgery somewhere else and it was more like a drive through. I dropped my cat off and picked my cat up. No one went over anything except the receptionist said to give the meds for a week.



Everyone at Ark Animal Hospital cared not only Gator but also for me. They understood that I was worried and they did everything to make me feel at ease.



I would recommend Ark Animal Hospital for anyone who wants the best for their pet.



CGS

I just had my first visit at Ark Animal Hospital with Dr. Maxwell. She went over every thing about both of my dogs health. Recomended dentals for both Bosco and Tara. What was especially nice was she gave me some hints on how I can save money by using over the counter products. My other vet always wanted me to buy their products.

The facility is nice and the rest of the staff very helpful.

I am glad I found you.

P.S. I feel confortable having Dr. Maxwell do the dental cleaning on my dogs teeth

This holiday season was very stressful for my family. We had a death in the family and had to leave suddenly. Ark Animal Hospital was able to accommodate our pets at short notice.

They were also able to take care of the vaga who needs special attention. She suffers from seperation anxiety and had never been boarded before.



When we picked them up they were very happy to see us and my babies looked better coming home than they did when we dropped them off.



THe staff went above and beyond the care for our babies

thanks everyone

Happy New year

I took my mokie there for boarding. Because I am new the receptionist and the staff made me feel better about leaving him.

Later that evening, I got an e-mail from Dr. Maxwell about my Mokies exam report card and photos of my mokie. What really impressed me was they found thing that my normal vet never told me about.

The next moring I called and told Carol to go ahead and start the treatment and not wait until I get back.

When I pick up Mokie, it was like a new dog

Thanks for being so through, caring and compasionate

Dr. Maxwell is extremely rude she has a bad attitude and seems to hate people and animals

I just want to thank the staff at Ark Animal Hospital for the great care my pet. From the time I walked in to leave my little baby for a dental to the time I picked her up they were nothing but caring and attentive. The technician called me through out the day to let me know how my pet was doing and when I came later that day to pick up Dr. Maxwell took the time to go over everything that was done. She should be the x-rays, gave me very clear instruction on after care and went over the medications. The next day I received another call checking up on my baby and to see if I had any other questions. My own doctor does not do that. What a great experience. I will always be bringing my pets to Ark for their compassionate care.