Jared The Galleria of Jewelry

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CLOSED NOW - Opens at 10:00am

Do not go here. Not only did they give my a fiancé a size 5 1/2 instead of a size 5, like he asked for, but then they scratched my ring trying to put a ring sizer on it. On top of this, they told me my size 4 1/2 ring (that was getting special ordered) would take no longer than a month and a half to get in. After waiting a week (they told me it would take 2 days) to find out when the special order would be complete, I called myself and they told me it will be 3 months instead of the 1 1/2 months. Ordering the exact ring from their website would take less time to get in then their 'special ordering'. Not only did they lie about the ring size to get my fiancé to purchase the ring that day, but they didn't call to confirm a day like they had said they would, and they lied about how long the special ordering would take.
Also, they treat people differently within their store. Apparently your money isnt worth as much of you have a baseball hat and a t shirt on! Go somewhere else...

I purchased my rings from a customer jeweler in Atlanta for $15k. I took them to Jared's in Town Center in Jacksonville, Florida to get them sized, tightened and cleaned for the wedding. I only had the rings 3 months when I took them there. Since I was unable to drive to Atlanta to get the work done, I took them to Jared's since I purchased my husbands wedding band there and other jewelry in the past. The ring was a size 7 and I needed it sized to a 5 on both the engagement ring and wedding band. I was very nervous to leave my rings with anyone overnight, but trusted a well known company. What they did not tell me was that sizing the ring this far down would pull them diamonds closer and weaken the tightness on the diamonds. I got married 4 1/2 months later. As I started to wear the rings, I lost 4 diamonds and now three more are coming out. I called and called the store requesting assistance. I could barely get a call back. I then drove from Key Largo back to the store in Jacksonville 6 hours to show the managers. By this point I was 2 weeks over the 6 months deadline for repairs although I was calling for weeks! The manager would not help me. He wanted to charge me over $1k to fix the ring stating the quality of the ring was compromised and the brackets were weak holding the diamonds in place. He also mentioned a gouge in the inside where sized and asked who did the work after them. I replied only them. I wrote the corporate office a letter and emailed customer service asking for help. I would even consider paying half the cost even though it was clearly there fault just to get my rings fixed so I can wear them again. They of course sent a response that they would not help since I was just over the 6 months time-frame and would take no responsibility for the damages. I am floored at the customer service experience I had there. Now I have to make a trip to Atlanta and I live in Key Largo now to get them fixed. I cant believe the way they treated me and handled this situation. I refuse to pay their crappy store money for something they did. I usually never write a complaint unless it's really needed. I do not recommend shopping With this store or Jared's. I would purchase elsewhere and be VERY cautious when getting any work done at their stores.

I went into the store with my fiance to get our wedding rings and not a single person in the store paid attention to us. Then another couple walked in and a lady helped them immediately. Asked if they wanted water or needed a seat. She walked so close to us we almost brushed shoulders. I don't want to force someone to take $3500 if my money is no good. We left and went to Beards and they were awesome.

I've recieved great service over the years with my purchases and have enjoyed beautiful jewelry!!!! Great products and with the service warranty, any repairs or polishing is done quickly with no questions asked. I've always been pleased!

Go somewhere else! Bought a ring for my wife last year at this store. Within 6 months, a stone fell out. We went to have them fix it, and they wanted to charge us, even though it was from poor workmanship. The store manager wanted to bill us more than one of the store's associates did - while we were there! We passed because they were more concerned about our money than they were about fixing the ring and standing behind their product. I went back again today and was lied to by the store manager again - same manager - and realized that they only care about themselves. I will never step foot in that store again. If you want good service for the life of your purchase, go somewhere else!

Very poor service. Was treated differently because of the color of my skin by one of the staff. Contacted the corporate office and nothing was done. No one in management bothered to call me back to find out what happened. Would not recommend!