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D
djmatlanticbeach

01/18/2013

Provided by YPmobile
Otter Run is awful.

This place is awful. The management is completely unwilling to help with any issues and will harass you over guests brought to your apartment. If I am not woken up by the leafblowers at 8am, it's by the people above me walking around. The walls are paper thin so you better know your roommates well.. We were given a "nonsmoking" residence but there was a weird smell when we moved in and they were definitely just covering up the smell of cigarettes. They also lie on the website, there is no tanning bed in the facility, and the workout room is extremely sparse, all the equipment is from the 80s and they dont even have a treadmill. There are no volleyball courts or places to exercise. I'm only 6 months through my lease and I have had it with otter run and all of their staff. I WILL NOT be living here next year and I do not recommend it to anyone who can help it.

claimed iconBusiness Response08/16/2013

Dear YPmobile User, We are sorry you had such a negative experience. We recognize each person's schedule may be different which is why we have quite hours from 10pm-8am daily, as well as other noise related policies in place to ensure all residents enjoy their home in peace. It is our policy to have the grounds cleaned by opening of business at 9am, and have modified the grounds crews' schedule to ensure operations are kept in line with our noise standards. We have also checked our marketing materials and have not found mention of an ad published by our community that mentioned a tanning bed, as this is not an amenity offered at our community. We also have a standard policy to show all prospective residents the clubhouse and actual apartment (not model) to be transparent and provide all future residents with the most accurate information. If we misrepresented the amenities offered here at Otter Run, we sincerely apologize as this is not our intent. We strive to ensure our residents have the most enjoyable experience and apologize if we did not resolve your individual situation in an effective and timely manner. We work diligently to ensure all resident complaints are resolved, but can only do so when they are brought to our attention. We would love to talk with you to discuss your experience and find ways we can improve our practices. Sincerely, The Management of Otter Run 904-247-4595

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Extra Phones

TollFree: 866-749-5458

Phone: 904-310-4858

Payment method
check, all major credit cards
Neighborhoods
Greater Arlington, North Beach
Categories
Apartments, Apartment Finder & Rental Service, Real Estate Rental Service
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