Aire Serv Heating & Air Condition

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I received service, they were picked by my warranty, for my system showing ice on outside pipe and not blowing air in my home. They came and added refrigerant and replaced a part (I was told, did not receive invoice as such). The next day it froze again, placed a recall order and 5 days later another service call where they again specified to let it thaw because they can not work on it frozen. And nothing was found because it wasn't frozen and I get charged another service fee which I didn't expect because if it was a new issue I would have to pay but for the same complaint there would not be another fee. I feel as if they should either tell customers to leave it frozen or not charge an additional service fee if they can't find any problems because the system isn't frozen when they arrive. But as I was kindly told by their business manager or office clerk, they wouldn't make any money if they came for free when (as she stated, "in the case of most people") calling for non-issues. It sounds to me like a rip off and a way to get more customers and after sitting here waiting for the tech instead of enjoying the day just to be told no ice was found I feel ripped off of my time and my $100 service pee I relunctantly paid them, for nothing. If they are sent to you a second time, go ahead and get a 2nd opinion from a different company, either way you'll have to pay. Going with someone else as I sit here staring at ice not even 2 hours after they've left.