Jacksonville Health Care Center

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My mother was there for years and well taken care of and loved by staff members. I was compelled to add this comment, because of the awful statement I read by another person. It must have been written at a very strange time, because they have long term regular employees that are great care-givers.

If you love your parents do not allow them here. They were constantly understaffed an failed to provide proper care for my mother. We found her in dried feces on two separate occasions. 2 weeks later found dried feces under her bed and on the wall and bed rails. Found her one evening tangled in her bed alarm and it took an additional 5 minutes after I got there for some one to come check on her. When they did the girl said What do you want? My mother had numerous fall because she need assistance getting to the rest room and could not get anyone to answer her calls in time. When we asked them to schedule her a Dr.'s appoint it didn't happen till it was too late . The Dr. on staff billed her for one visit a month. The one and only time I saw him and asked him to wait so I could be there in the room with them , he left and came back in less than five minutes and said she was fine. Three weeks later she died. She was only there a little over three months, I got her out as soon as I could and that very day she had three strokes in front of me and the aide said "Oh she does that all the time" . That's what you can expect from this facility.