Mercy Hospital and Trauma Center

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Here it goes.. Am not going to talk about its facilities , building and smile of a doctor. All i need from Emergency care was treatment to my wife when she was not able to walk, sit, speak since she lost all her energy . Severe diarrhea and vomiting. We waited in registration for 15mins - receptionist asked lot of questions and history . Then a nurse came and asked for same question started with "whats going on? " . She had exclusive questions to my wife when she was not in a situation to speak. Then they took to a room and gave a bed. Another nurse came and she introduced herself that she will take care of my wife today. started with same question "whats going on?" this time i answered all questions. took temperature and BP , gone.

After 15mins doctor came , started with same question "whats going on?" , ( i was thinking DONT YOU GUYS READ WHAT ALL THREE OF THEM WROTE SOMEWHERE?? INSTEAD START TREATING.) and i answered , she had exclusive questions to my wife , she managed to answer and said , its paining and am so tired please give me something. She said without the urine and blood routine we cannot do anything .
another nurse took her for urine test - have asked the same story it seems. Yet another nurse came for blood sample - asked the same question, this time i went for rescue. then they gave a solution to drink which will create numbness starting from your throat till stomach. (this is a temporary stuff for couple hours). All reports came as nothing. Then doctor came informed about ultra sound person coming in. She came and asked same questions ( this time i cannot save her). Another 30mins report came as nothing. Doctor came and asked us to leave.

IS EMERGENCY CARE , FOR US OR FOR DOCTORS ? She is living with pain, vomiting and diarrhea. Doctor said she has prescribed a medicine to stop vomiting and that should be in walgreens nearby hospital within few mins. We waited for hours in walgreens and nothing came. Then we called and checked the Emergency , she said its on the way. USELESS!!! we went back to our home in different state. Diarrhea and pain started again , checked with nearest walgreens , they contacted the base one and said , doctor has not sent any prescription. When contacted ER again, DOCTOR WENT HOME WITHOUT PRESCRIBING TO PHARMACY. Attendent called her mobile and she said she will prescribe - at the night time when she prescribed electronically, that particular store closed and no others can see since a person manually need to enter that in their system.

WAS LIKE HELL FOR HER!! NO TREATMENT !! BUT AM SURE INVOICE WILL BE GENERATED FOR THOUSANDS OF DOLLARS . . I DO NOT RECOMMEND THIS ER .

This hospital should be named Mercy less hospital. I was in emergency for 7 hours. The staff was so understaffed as to seem very unprofessional. I was poked and pricked countless times before they got blood and stuck an IV in. I was in so much pain and they made it worse. I was transferred to U.W. Hospital in Madison Wisconsin...It was like night and day...the CEO is paid around 4million a year...a bit excessive for a non profit hospital. Dec.9 Rockford hospital receives 505 million dollars while Janesville Mercy is under staffed and has out dated equipment. Mercy needs a new CEO. The sisters must be rolling in horror in their Graves.

I would give 'no stars'. I would not recommend this system unless you would like to be defrauded. Long story short I gave this system a second chance after they billed me for services I was told by them and the insurance company were covered.
The 'second chance' I made an appointment and told the receptionist I was coming in for preventative care only. I ended up being billed again for the services and told they could not change it as it would be defrauding the insurance company. After talking to them and the insurance company I filed a formal complaint with the insurance commissioners office and was told it was a common problem in which a contract loophole is being exploited. I assume Mercy does this to make more money and avoid paying the contracted rates.