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Reviews

F
fairydust_01

07/27/2009

Provided by YP.com
poor customer service

We reserved a cabin at Dogwood Springs with a bathroom (there are cabins available without bathrooms), but we had no hot water. Despite reporting this to the staff on several occasions, the hot water was never fixed during our 3 day stay. The staff adamantly argued with us to return a meager amount of money as compensation for 3 days of cold showers.

The staff was also never present during the daytime, though their office hours posted are from 8 am to 8 pm. When I asked a staff member why I could not find anyone who worked there during the day, she replied, "We all have other jobs." This is a business and their paying customers deserve to have an employee available during their posted office hours. Customer service was very poor. There are many other campgrounds and cabins available nearby where the employees are surely more concerned for their customers than at Dogwood Springs.

claimed iconBusiness Response10/17/2011

We bought this campground in May 2010. We are NEW owners! This review was of the previous ownership. So, please come and try us out. We guarantee that the service is much improved!

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: 870-446-2163

Phone: 870-446-2172

Payment method
amex, discover, master card, visa, all major credit cards
AKA

Dogwood Springs Campgroud

Category
Campgrounds & Recreational Vehicle Parks
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