Farris Motor Company

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I will never do business with this dealership again... I bought a car there last year and got a letter from the bank saying that I needed to contact my dealer for a refund for my GAP insurance. I have, for months, called to get more information about this and honestly it seems as if they just want to keep the funds. I have called, left messages, and spoke to several people about this and cannot get a solution. The guy I spoke to, Randall, was short with me and getting annoyed with my questions but he should understand that I'm simply trying to get an answer. I don't understand what "she has pulled my file" means...I called for the owner "Jason" and got a call back for the same guy who was rude so I'm assuming the "dealer foooooor the people" doesn't care about the people.

These people are a joke you turn in a online app and all you get are auto response emails and you call to get the status and all they say is let me find that and call you back which they don't I work if the car business and believe if you tell someone something you need to do it whether it's good or bad I would never revive these people the time of day again or my business