Shafer Heating & Air Conditioning Inc

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I used this company when I needed a brand new system 12 years ago. They had the best price back then but even better, did a great job and sold me a high quality unit. Today I needed service and they were out same day and got me up and running immediately. My drain lines were clogged and needed just a half pound of Freon. The professionalism is superb. Friendly family owned business. Highly recommend.

Came out and replaced my elderly mother's HVAC. Gave her a very fair price and treated her kindly. She was really happy with the product, the fast and efficient service, and the treatment. Highly recommend.

This was a very disappointing service. They were recommended by a neighbor, but when they came to do service, the technician didn't leave any paperwork on the problem, or an estimate on the cost for the repair. He also said he changed filters and capacitor, but did neither. I had to make several calls to find out what the issue with the system was and then I couldn't get any type of estimate on the labor. Then just two weeks later, the unit that was working, was out of Freon, frozen over and not working. This is after the tech said Freon was good- that was stated on the invoice I had to call to request.



After speaking with the owner, he said they couldn't see me til Friday, three days away. After I spent the day calling and texting to confirm he was coming, he answered my call at 7pm at night. He said after checking his schedule, he didn't think he was ever going to be able fit me in his schedule. He was not going to send anyone to follow up or check on the issues his tech left in his wake. He then yelled at me to ask how I even knew the unit wasn't working, did I have someone else look at it, and how do I know that they didn't break it. He also said that he didn't want my business. I told him I was going to leave it alone and hire another company, but I would share my experiences so others would be wary. As a side note, someone else who used them said they didn't do a good job either, having to make extra trips and overcharging for Freon.