Mitchell's Service Center

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I'm a single mom raising two girls, working and going to school. So you can imagine how terrified I was to be in a new town and my car start tearing up on me. Everywhere else wanted to pay triple the cost to diagnosis my car and more to fix it. Mitchell's diagnosed my car for what I could afford and told me exactly what it was. He ran diagnostics on the parts I just put on too, to make sure they were good. They will have my service as long as I drive. End of story.

Have you ever wanted to have a family member that was a "super mechanic" just so you would have someone you could actually trust work on your vehicle?



I recently purchased a 2002 Mazda Tribute. The engine warning light was on and was driving very rough. Advanced Auto ran a scan and said cylinders 3 and 6 were misfiring, along with a faulty O2 Sensor. I purchased new spark plugs, boots and coils for the tune-up. The Tribute has 3 cylinders up front (4,5,6) and 3 in the back (1,2,3), under the manifold, making it difficult to get to.



I took it to a dealership to have the diagnostic re-ran and the spark plugs replaced, thinking that was the issue. Having supplied my own parts, I only had to pay for service. Well, the dealership kept my Tribute more than 24 hours, charged more than quoted, almost $400!, and gave me the Tribute back running worse than when I gave it to them. Their response: "We didn't do a diagnostic, we changed out the spark plugs like you asked and that was it". There was no arguing with the shady mechanic, so I left having $400 less than I did with nothing to show for it.



I took it to Mitchell's Service Center. Jim Mitchell said he would run the diagnostic, drive the vehicle, and then work on it. He said sometimes the O2 Sensor gives a false reading and would make sure it was defective before replacing it. It turned out, the ignition coil for cylinders 3 AND 6 needed replacing and the O2 Sensor was indeed bad.



Jim ordered the parts with NO UP CHARGE, replaced all faulty equipment, drove the vehicle and fixed everything.



$289.77.



Jim, you run an amazing shop and will have my business permanently! Your honesty and integrity are unheard of in today's society and much, much appreciated.



William Lovell