Roto-Rooter

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The owner (Robert Combs)and a helper showed up nearly two hours late. Had to be told to use a hose to rinse and fully drain the solids from the tank. Installed a riser but didn't have the bottom sleeve. A riser is a round pipe installed over the square hole left when the septic tank has been found and the lid is removed. The riser allows for the new cover to be raised to the surface of the lawn. In the future, no digging is involved and pumping is much cheaper and a breeze. A very important part of this task is to convert the square hole atop the septic tank into a round one. Therefore an adapter is permanently attached over the hole into which the riser pipes afterwards snap into forming a water and gas proof seal. Not having one and having absolutely no clue what I was talking about, they asked me to provide some plastic to stuff into the hole around the base of the round pipe to prevent dirt and groundwater from flowing into the septic tank where the four corners of the septic tank hole were wide open. I was absolutely astonished and should have thrown them off the properly at that point.

They didn't bring enough screws to connect the sections of the riser or cover and had to ask to borrow a screwdriver. They broke their shovel removing the lid and asked to borrow one of mine

Although they used a backhoe, they simply piled the excess dirt in a large mound atop the riser cover and assured me that in a few months it would settle right down and look just fine. I asked them why in gods' name would I pay to have the lid brought up to ground level to have you put half a ton of dirt over it? They grudgingly cleared it away.

When this hideous job was complete I was told that it came in $210 more than the estimate. No explanation. Would not leave until paid. I paid with a credit card and have disputed the charge. Do not do business with these people. It will cost me hundreds of dollars to have the riser excavated and properly installed.

Last point. If you are expecting someone to show up at your home, that even remotely resembles the nice pleasant, professional looking, uniformed folks on their web site, you are going to be very disappointed.

The owner (Robert Combs)and a helper showed up nearly two hours late. Had to be told to use a hose to rinse and fully drain the solids from the tank. Installed a riser but didn't have the bottom sleeve. A riser is a round pipe installed over the square hole left when the septic tank has been found and the lid is removed. The riser allows for the new cover to be raised to the surface of the lawn. In the future, no digging is involved and pumping is much cheaper and a breeze. A very important part of this task is to convert the square hole atop the septic tank into a round one. Therefore an adapter is permanently attached over the hole into which the riser pipes afterwards snap into forming a water and gas proof seal. Not having one and having absolutely no clue what I was talking about, they asked me to provide some plastic to stuff into the hole around the base of the round pipe to prevent dirt and groundwater from flowing into the septic tank where the four corners of the septic tank hole were wide open. I was absolutely astonished and should have thrown them off the properly at that point.

They didn't bring enough screws to connect the sections of the riser or cover and had to ask to borrow a screwdriver. They broke their shovel removing the lid and asked to borrow one of mine

Although they used a backhoe, they simply piled the excess dirt in a large mound atop the riser cover and assured me that in a few months it would settle right down and look just fine. I asked them why in gods' name would I pay to have the lid brought up to ground level to have you put half a ton of dirt over it? They grudgingly cleared it away.

When this hideous job was complete I was told that it came in $210 more than the estimate. No explanation. Would not leave until paid. I paid with a credit card and have disputed the charge. Do not do business with these people. It will cost me hundreds of dollars to have the riser excavated and properly installed.

Last point. If you are expecting someone to show up at your home, that even remotely resembles the nice pleasant, professional looking, uniformed folks on their web site, you are going to be very disappointed.

I WOULD ADVISE YOU NOT TO CALL THIS BUSINESS! THEY WILL NOT DISCLOSE THE COST UNTIL THEY ARE DONE AND THEN THEY HAND YOU A BILL THAT IS WAY OVERPRICED! THEY WOULD NOT GIVE AN ESTIMATE OF CHARGES BEFORE DOING THE WORK. THEY COULD HAVE FIXED THE PROBLEM BY SIMPLY CHECKING THE PLUMING LINE AND OR VENT BUT THEY DIDN'T. INSTEAD THEY PUMPED THE TANK (WHICH HAD BEEN PUMPED 2 MONTHS BEFORE AND WASHED OUT THE FILL LINES. THAT DIDN'T FIX IT SO THEY BLEW OUT THE PLUMBING LINE WHICH THEY SHOULD HAVE DONE TO START WITH BUT DIDN'T SO THEY COULD CHARGE $1000. YOU WILL BE BETTER OFF TO CALL SOMEWHERE ELSE. NOT HAPPY WITH THIS BUSINESS!!!

I WOULD ADVISE YOU NOT TO CALL THIS BUSINESS! THEY WILL NOT DISCLOSE THE COST UNTIL THEY ARE DONE AND THEN THEY HAND YOU A BILL THAT IS WAY OVERPRICED! THEY WOULD NOT GIVE AN ESTIMATE OF CHARGES BEFORE DOING THE WORK. THEY COULD HAVE FIXED THE PROBLEM BY SIMPLY CHECKING THE PLUMING LINE AND OR VENT BUT THEY DIDN'T. INSTEAD THEY PUMPED THE TANK (WHICH HAD BEEN PUMPED 2 MONTHS BEFORE AND WASHED OUT THE FILL LINES. THAT DIDN'T FIX IT SO THEY BLEW OUT THE PLUMBING LINE WHICH THEY SHOULD HAVE DONE TO START WITH BUT DIDN'T SO THEY COULD CHARGE $1000. YOU WILL BE BETTER OFF TO CALL SOMEWHERE ELSE. NOT HAPPY WITH THIS BUSINESS!!!

I had a low flow out of my faucet and after 15 minutes of pretending to figure out the problem, they (the rooter guy and his trainee) charged me $165.00 to replace the little screen in the faucet. They took advantage of us and we shouldn't have paid them, but when I saw this on D.Y.I. and This Old House that this was a cheap and easy fix, I felt really taken advantage of. It is probably way to late to file a complaint with BBB, but hopefully this will steer trusting customers away from these vultures.

I had a low flow out of my faucet and after 15 minutes of pretending to figure out the problem, they (the rooter guy and his trainee) charged me $165.00 to replace the little screen in the faucet. They took advantage of us and we shouldn't have paid them, but when I saw this on D.Y.I. and This Old House that this was a cheap and easy fix, I felt really taken advantage of. It is probably way to late to file a complaint with BBB, but hopefully this will steer trusting customers away from these vultures.

The owners of Roto Rooter in Johnson City were very improfessional to my Sister in Law. THey told her because of bankruptcy she would not be a good rental candidate. Please be aware my broth/SIL lost their home due to the "goverment help" to lower mortgages. They were tied up in the mess the government is trying to settle now with many consumers. The rental property was not worth their asking price. However, they needed to find something. I suggested they work with Equal Housing, and report how they were treated to HUD.GOV. There is also another government department that takes care of housing discrimination. Please email me if you need help pursuing your complaint about Bob, or his son. Let me also say "we will all give account for what we say and do to people." Someone looking down on someone is so sad. Praise God for Grace!

The owners of Roto Rooter in Johnson City were very improfessional to my Sister in Law. THey told her because of bankruptcy she would not be a good rental candidate. Please be aware my broth/SIL lost their home due to the "goverment help" to lower mortgages. They were tied up in the mess the government is trying to settle now with many consumers. The rental property was not worth their asking price. However, they needed to find something. I suggested they work with Equal Housing, and report how they were treated to HUD.GOV. There is also another government department that takes care of housing discrimination. Please email me if you need help pursuing your complaint about Bob, or his son. Let me also say "we will all give account for what we say and do to people." Someone looking down on someone is so sad. Praise God for Grace!