Master Roofing

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CLOSED NOW - Opens at 8:00am

Very disappointed in their customer service and overall experience with this company. We had all 3 roofs done on our property due to hail damage. They sent an unexperienced crew to our property that they haven't used before, and the crew didn't lay down tarps, and threw all roofing material on my property including my beautiful flower beds destroying beautiful lilac bushes, flowers in my planter boxes, and other plants. They left so many nails and material, we had to hire someone to come clean up their mess, and they caused nails in 2 different vehicle's tires. I must have contacted the office manager, Kristen, at least 7 times, without call backs. I even texted her out of desperation and nothing. I sent her an email with photos of the damage plants like she asked, and got zero response. I reached out to her again, asking for compensation to the damage her unexperienced negligent crew did to our home/property.
Finally 2 weeks later, her response "I can offer you $30 for the plants. The guys walked around on Tuesday and looked at them and they look like they are doing fine." $30 doesn't even put a dent in the damage they did. I informed her that this was a waste of my breath, and that was after they promised they would make it right and compensate for the damage done. Kristen is about as unprofessional and unresponsive as it gets. From one homeowner to another, don't waste money with this company that cares so little about the homeowners and their property. There are plenty of other great roofing companies to choose from.