Ashley Furniture

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Worse customer service ever! I have never given anyone a low rating, but this store has terrible customer service. We purchased a bedroom set with an adjustable base, which required a remote to adjust it. We purchased it Feb.16, 2018. Today is April 24, 2018 and we still do not have a remote to use with that frame. Brad Swink, store manager just will not get this done. We have called numerous times, gone by the store, to no avail. Always an excuse! "It's is the process", which is a complete lie. How can it be in the process this long? Very disappointed. My husband told Brad that we had plans to purchase a complete living room set in the upcoming weeks, but due to the poor customer service, we would choose to go elsewhere. His reply was "ok", no apology, no nothing. Also, no intent to do anything about the remote. So we have an adjustable bed frame that is useless to us. We love Ashley furniture, but this poor service has lost quite a lot of business for this family. We will shop elsewhere. On another note, our sales associate, Bill Kidd was a joy to work with when we were purchasing.

DELIVERY SERVICE IS AWEFUL !!! THEY WILL SAY ANYTHING TO MAKE THE SALE BUT AFTER THAT YOU ARE ON YOUR OWN. I SPENT $2500 ON A SECTIONAL AND THEY DIDNT SHOW UP ON THE DAY THEY SAID. THEY STILL HAVE NOT DELIVERED IT. THEY HAVE SCHEDULED IT ON A SATURDAY AND THAT WAS OUR ONLY STIPULATION THAT WE HAD TO HAVE A DELIVERY DURING THE WEEK.THEIR OWN EMPLOYEE TOLD ME THIS HAPPENS ALL THE TIME & THEY CANT DO ANYTHING ABOUT DELIVERIES. I HAVE NEVER TAKEN THE TIME TO WRITE A REVIEW BUT THIS IS NO WAY TO RUN A BUSINESS. I WILL NEVER BUY FROM ASHLEY FURNITURE AGAIN.

I have had a terrible experience with Ashley. I bought furniture a year ago in March 2012. It was a living room suit. The salesman sold us the "warranty" in which he gave us several examples such as "if you get a tear, stain, cut ANYTHING breaks you can get a brand chair or couch." So of course we bought it which was an extra almost $300. A couple months after buying the furniture we had issues with the automatic recliner. We called to get "a new chair" and an appointment was made for a tech to come to our house. My husband took a half day off work. The tech never showed. Two hours late I called and was told "something came up." He never called to tell us he wouldn't make it. Another appointment was made in which he showed. He fixed the switch and we were ok with that. Now we are dealing with even more drama. Our recliner recently started leaning to one side. We again called for the chair to exchanged. I then for the first time ever was told by a costumer service rep that a tech is sent to your house if he cant fix the chair then its replaced. We had never been told that. We were told we would get a brand new couch or chair if it breaks or anything happens. However we agreed for a service tech to come. I was then given a 3 hour time frame for the tech to come. He of course was 30 minutes later than that time. He also after entering my home answered a personal phone call in which he finally got off the phone and apologized for answering a "personal call." He examined my chair told me the frame underneath was completely broken and could not be fixed. He told me it could have happened at any time. He said possibly manufacturing or even in shipment to our house. He left a few days later we received a call telling us the chair was "customer abuse" and they would not replace or fix the chair. I then tried calling customer service and the store. They told me they would be calling me back. The manager at the Jonesboro store refused to talk to me I was told by an employee he would call me after he talked to the warehouse and hear why they documented customer abuse. I still am dealing with this after several weeks. I have received no new answers. We have been lied to throughout this whole process. I have no idea why we even bought a warranty. I have been dealing with this for some while now and I happen to work at St Bernards where I have been told by other employees they were told the exact same thing as I was that the warranty covers all damage. I refuse to stop until this is dealt with. This is ridiculous. As a matter of a fact the day we bought the furniture the sales rep said "if you sit in your couch and accidentally left a pocket knife in your pants and you cut a slit in your couch just call you can get a brand new couch." HA!!!!! We have only set in our chair and UNDERNEATH the chair the frame is broke and that is customer abuse????? We will get this taken care of and NEVER do business again.