Spartan Equipment
503 Pulaski Hwy, Joppa, MD 21085
Reviews
03/03/2016
I purchased piece of equipment (a mini-skid steer attachment) from Spartan Equipment a year ago. Upon receiving the piece of equipment, it did not function properly. The swing arm on the attachment wasn't working and kept blowing fuses. We tried it two different mini-skids, same problem. I contacted the company rep, and he sent out an order for a new part that was suppose to fix it and an RMA for us to return the supposed faulty part. We received the part and installed it. Same problem, the part didn't fix it. So now we have this attachment that doesn't work and it sits around all season. Finally the mechanics at Caterpillar that work on some of our other machines hear about the trouble we had with it and say they will take a look for us. They did, but it took quite a bit of troubleshooting. Keep in mind CAT mechanics work on all sorts of equipment and implements. I contacted the rep again and explained to him my troubles and not only was he not very helpful but his was reply was as follows: "The first line item on the work order describes the failure and cause of the fuse blowing was a Corroded wiring on the battery terminal of your machine. The new replacement solenoid that we shipped over a year ago appears to have been installed by the CAT dealer which help solve the issue we initially diagnosed over a year ago when you first brought this to our attention. The fee for labor does not show actual time and seem very exurbanite for the actual work describes to do these repairs."
So essentially the rep is accusing me of lying about the fix. He stated that CAT used the replacement solenoid Spartan shipped. Not true....Cat had to get a different one all together. He also states that it was solely due to a battery terminal being corroded. Not true, it wouldn't work on any of our machine. Also, he accuses CAT of excess time in diagnosing and resolving the issue.
I COULDN'T BE MORE UNHAPPY WITH MY EXPERIENCE WITH SPARTAN EQUIPMENT. PLEASE use Caution!!! Do not expect good customer service!!!
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- Contractors Equipment & Supplies, Excavating Equipment, Industrial Equipment & Supplies