Jupiter Tile & More

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CLOSED NOW - Opens at 8:00am

The owner Joe Warnes at first seems helpful and charming. However buyer beware he does not follow through, he does not do what he says he will do and he will blame his mistakes on everyone else. My husband and I picked out tile flooring and other materials and then waited to hear back from Joe regarding an estimate. After almost 3 weeks I called back for a status update. Per Joe, his worker Hugo lost our measurements so they couldn't provide an estimate. After finally getting a price for the tile and confirming that it was in stock, Joe took our $ and assured us verbally & via email that he would order and hold the tile. On the day we were to pick up the tile we found out that it wasn't ordered! Joe blamed us for not calling him - maybe he needs a personal assistant! When the tile eventually came in it was the wrong tile!!! Joe told us so many lies: 1) the company changed manufacturers 2) the dye lots were different 3) companies changed the names of the tile all the time 3) there are 32 different pattern variations... In the end we got stuck with the tile because of our time line & the 30% restocking fee. He didn't even offer a discount for ordering the wrong tile. We also returned some grout & thin set which he accepted & then refused us a credit. I said I was going to dispute with my credit card company. He then threatened to take us to court if we did. My husband said look, I just want to sort out the credit for the return ($121.90) but Joe refused and said if we didn't leave he was calling the police! He's the one that ordered the wrong tile and tried to cover it up with lies!!! In our experience this is not a reputable person and we would not recommend this business. I'm sure there are others who have had the same experiences - my advice - file a claim with the BBB. I did. P.S. Don't be fooled by the two 5 star ratings - one of them is the owner's daughter.

Please don't use this company! Installers are disrespectful and the work is horrible. We need to have everything ripped out and redone. The left a huge mess with grout, broken ties. Owner Joe wanted to take no responsibility for contractors. Work even though they were hired in his store.