Children's Mercy Broadway

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People were mostly nice, they were rushing us out and they were not busy. we went there because nurse hot line said our son needed to be checked for pneumonia. They didn't check his ears or give him an xray. Said he had bronchialitis didn't prescribe any medicine. Went to primary doctor couple hours later and with no xray said he had pneumonia and was very mad. Prescribed him necessary medicing. Don't be scared to question wish we had could have been very bad.

Do not bother trying to be seen here. We followed our pediatrican here from another office and tried, with no success, to speak to anyone helpful. I began calling in September for an appointment at the end of October and was told the schedule was full. Fine, how about November? I was told until 10/29/12 that the doctor's schedule for November had yet to be released. I called weekly...sometimes every day. I just spoke to a scheduler and thankfully the November calendar has been released, but it is full! This clinic is one of the worst run for staff knowledge, caring or consideration. After checking with several friends and getting names of other pediatricians, I called and got an appointment scheduled for next week...as a new patient. Something is definitely wrong with the management of this office.