BMW of West Houston

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OPEN NOW - Closes at 8:00pm

Overall friendly and approachable team at West Houston. Especially "Olga" is so knowledgeable, helpful through the paper work, no pressure sales and on top of it her availability, transparency is awesome.

I was purchasing my 4th BMW (X6,X5,X3,X4)from them and as usual it went well. They treated me with the most respect and never try even once to push anything on me that I did not ask for. But then again if I asked for it why push it. Got a great interest rate and even did most of the paper work at home. The service I have gotten then has always been grate. LR in Sales and Earl have treated me with the very best professional service. Talk to Earl about his Track son and LR about his daughters and they are butter in your hands. These guys will find you the right Car.

I spent hours going through their inventory list to pick the car I am interested in, and had some communications with their internet sales manager prior to my visit to this dealership. I was asked to come by to check those cars that I previously inquired about. So I did. But only being told by the sales associate not to come here with the list of six cars. I already discussed about those six cars with his sales manager and explain why I am interested over phone and emails. Nothing was communicated to the sales associate at the showroom. I was told by the sales assistant to come here with only one or two cars at most to check after enough studying the cars I want. He even made offensive comments including his response to my question related with discount possibly different from car to car. To make the story short, after listening to his complaints and waiting for hour and a half, I could not see a single car from the list.

750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. Jeb does not care (Be aware that if its free you are not expected to hold them accountable for there lack of work). Jeb made it clear that if its a free or courtesy service& its either not done or 1/2 done.That okay because it FREE. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service" All I was asking is that they fix what they said they did when I DID "pay" for the service& I DIDNT get. I have payed thousands of $$ for SERVICE &clearly they have lied about what they are saying they are checking .They Diagnosed my car ( of which i still had to pay the $165 fee)and came back with $7500. I asked them to just give me my car& I would be on my way. They didn't even screw my engine cover on & they lost some kind of clamps. Momentum BMW only charged me $600. DO NOT GO HERE TO GET ANYTHING FIXED.

BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME

I have given this place 4 chances with my car to have service work done and every time it is always something. It either takes 30 minutes to an hour to drop the car off (with an appointment), I never get phone calls from the service advisers as to when the car is done or what work is recommended (I have to continue to call for updates), it takes another 30 minutes to and hour to pick the car up, and finally it seems like the service advisers have a poor attitude about taking care of customers. I really get a sense that your business is not appreciated or they have better things to do instead of taking care of paying customers.

GM is extremely rude and has no personal skills. Save your money and time and go somewhere else. The car I purchased already had the service light on as we were driving away. We went back and were told it would "go away" (which it didn't). Took over a week to get a hold of anyone to be told "what do you want us to do about it?". Don't go here.

BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone through a thorough inspection. I asked if I could get someone to inspect the car before purchasing. However, the Mr. Vela stated that their mechanics had done a thorough inspection of the car and there was no need. Additionally, he added that the car was safe to drive and in good working condition because the dealership could not sell a car that was not safe to drive and working.

Three weeks after purchasing the car, the transmission went out. I had only driven the car 500 hundred miles. Most of the miles were from driving the car from Katy to Austin. I have been quoted $6,300 to fix the transmission by BMW of Austin. So basically, I spent several thousands of dollars in purchasing a large paper weight. In order to have a running car, I will need to spend several thousand dollars more.

To add insult to injury, when I attempted to contact Mr. L.R. Vela about the issue so that I could at minimum receive some guidance from their service department; Mr. Vela ignored me. When I communicated that I was unhappy with my purchase and that I would need to pay an additional $6,300 to fix the car he had sold me 3 weeks earlier he just blew me off and hung up.

This has been the worst car purchasing experience I have ever had. I have purchased 7 cars in my lifetime 3 of which were used prior to this one and I have never had an issue. These salesmen are thieves and so is the dealership.

I would never purchase a BMW again nor would I purchase anything from BMW of West Houston. Beware if you plan on visiting BMW of West Houston.

Horrible service, rude personnel, ignore complaints completely.

Called Service to book my BMW 525I in service. They told me 1 week. I have a crack in the brake fluid container and warning lights are on. The service desk said that my manager may be able to get me a sooner appt.

I left 2 messages starting at 9am. No reply

At 2:30pm I get a call me the front Service Desk saying that my advisor, Ross Lee Smith, says I should book at the front desk.

I just got the run around.

I have been going there for 4 years. There have been lots of management changes.

The best thing about a BMW is the car.

The dealership has pool procedures and does little to support you after you buy their car.

Would not recommend them.

Outstanding service from start to finish. Extremely friendly and responsive. First class operation all the way.

This place is absolutely ridiculous! I was treated poorly by everyone I encountered. I continued to call for the manager who never returned any calls IN ADDITION to making it known on their FB page. Believe it or not but no one has ever responded. They do not care! They know that BMW will sell itself so they do what they please. It is ridiculous when the owner and managers of a location do not care about what is being done to customers. The only thing I will say is after 3 days of torture and COMPLETE UNPROFESSIONALISM I called corporate and was able get a sweet lady on the phone who did care and she got me to the BMW locationon Southwest Freeway and the sales manager was a complete delight. He had the tech come out (free of charge) and finally end the dreadful nightmare that Momentum Bmw West started but refused to finish. My word of advice- Stay away from this place and save yourself the headache. Go to the Southwest Freeway location atleast they care.!