Furniture Queen

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DO NOT GO HERE UNLESS YOU WOULD LIKE TO BE TREATED LIKE CRAP! I came into furniture queen's store in katy about a week ago, ordered a $700 dining set. Few days later the furniture was delivered and all four chairs had major issues. So I called and spoke with one of the ladies that work there. She had to talk to someone about making the exchange and said she would call me back. So I get a call from this little punk STEPHEN, who works there - and he proceeds to ARGUE with me, refuse to fix the problem and insult me over the phone - I can't count how many times I was called a "f****** b****"! I am DISGUSTED I was treated this way - here I was shelling out $700 for a dining set, I'm the customer and to be talked to like that from some trashy employee is VILE. I have yet to speak with the owner, we will see how that goes. He probably knows her personally and thats the only way he can keep this job, because I know no one anywhere else would put up with this guys crap! Oh, and he insisted he was the owner too, how funny is that? Records show a MELISSA WARD owns the company, not this little scum bag. Folks, do NOT do business here, if you have an issue with any of your furniture I guarantee the same thing will happen to you! I will post a followup on how everything gets resolved with my furniture and if I actually get to speak to the owner. Very disappointed, I will never do business here again after being treated this way.



UPDATE: 6/26/2012



The owner, Melissa Ward, NEVER called me back. Guess she is ok with her nasty employees treating customers like this? What a coward. Melissa, you have A LOT to learn about running a business. How sad!