Randalls
3050 Fry Rd, Katy, TX 77449
Reviews
01/07/2013
Provided by YP.comMy mother went in a few days ago and asked for $60 cash back at the register. The cashier forgot to give it to her. My mom went back in to ask about it about 2 days later. The manager checked and saw they were $69 over that day, but told my mom she had to check with her credit card company for the exact time she came in so they could watch the security tapes before they would give her her money. So, she went home to contact the credit card company. When she returned to this store, the manager had just started a one hour meeting and the lady at customer service tells my mom that "Oh yeah, the manager made a mistake. They were $69 under, not over, that day". My mother said no, that manager showed her the paper showing they were $69 OVER. They never looked at the security footage. So, they have stolen $60 from my mother, and apparently, $9, from other people. I work in customer service and this is HORRIBLE customer service.
01/07/2013
Provided by YP.comMore Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
Fax: 281-647-2516
- Payment method
- master card, visa, apple pay
- Neighborhood
- Creek Bend Estates
- AKA
Randall's Food Markets
- Other Link
- Categories
- Supermarkets & Super Stores, Grocery Stores
- Other Information
Price Range : Above Average