Rec Warehouse

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Best prices, excellent service- very knowledgeable about the hot tub and swim spas I was interested in. Very pleased with our decision to buy from them.

I've bought most of my major out door furniture here, and it's all great! Love every piece I have from Rec Warehouse, and I plan on getting a pool table here as well.

After purchasing a blemished hot tub I was assured that the repair (a scratch) in the tub was a minor repair that was a permanent repair and would never effect the integrity of the shell. After replacing the pump on my spa at only 2 years old and not being covered by the worthless warranty 600.00 and now having a leak from guess where (yep) the scratch on the shell that was repaired and advised would never be a problem... Well their own technician has come to the house and verified the failure as the shell leaking and the integrity has now been compromised and its leaking all over my deck and we are unable to use it. The technician stated that he informed the manager BOB at REC Wearhouse and he will be in touch to explain the next steps for warranty. Guess what... no call and I cant get him when calling there. I have left messages and no call back. No suprise there. Im not sure what I need to do next. Im not one to grip much but the service and communication as well as any support it basically not there at all. I will never purchase another item from them and will discouraged anyone I know looking for anything they carry from purchasing from them. Fortunately being a small business owner I have attorneys on retainer and it looks like I'm going to have to go that route. I wish they had just done the right thing and took care of me. A waste of over $4000.00

We purchased our Spa on July 17, 2010 and it was delivered July 29, 2010. We bought the Mellennium Series Warranty with Peace of Mind Extended Service Plan for $599. It was supposed to cover among other things “Lifetime Dura-Life Cabinet Warranty, 10 Spa Labor Warranty, 100% Mechanical Coverage, 100% electric Coverage, No plan Cap, and no travel charge” (I have the paper work). Now that we have the cabinet warping, 3 speakers out, and an intake valve that broke off they are saying they are not going to cover ANY of the parts or labor of the repairs. I called and spoke to the manager and they said that the warranty was backed by Leisure Bay who is now out of business so they do not have to honor the warranty even through Rec Warehouse is the name on the warranty paper work. The manager did not even care that this $12000 spa that we purchased from them is having all these problems. We also come to find out that most of that warranty was only covered by Leisure bay and the $600 was only to cover 50% of the cost of parts that are covered under the extended warranty plan. That does not include speakers, parts that can break off, or the cabinet as the paper work advertises. So after spending $599 + tax 2.5 years ago we are left with a very messed up piece of junk and they are not going to stand by what they gave us in writing.

Thanks for all of your help. You guys are wonderful. I am very happy with the outdoor dining set I purchased from you.

Bobby was very pleasant and an enjoyable salesman. Thanks for all the help!

Love the new game room. It looks wonderful. I couldn't be more happy. Thanks for the wonderful deal. You guys are the best. I am going to look into buying a spa from you guys as well pretty soon. Thanks again for all of your help.

Recently bought a billiards table from Rec Warehouse, and I am absolutely in love with it. I've always wanted one, and now I have one. I really love the design of it! The price was definitely right. Thanks.