Clearwater Square

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CLOSED NOW - Opens atTomorrow 8:00am

Awesome customer service fast response

Incompetent on-site management ruins what could be reasonable housing. Site Manager Jackie’s inability to properly manage the Clearwater Square apartment complex resulted in one of the worst residential experience of our lives.



Despite arriving at 3:30 the afternoon of our move-in date, our apartment was not ready. This included paint stains being removed from the (supposedly) new carpet, dirty floors, missing fixtures, and screws embedded in the carpet. Over the next few weeks we had to submit several maintenance requests covering dozens of issues. In fact, over the six months we were there, we had to submit maintenance requests every week. The doors were literally falling off their hinges.



Clearwater Square Apartments prides itself on being some kind of certified crime-resistant complex. This must be an easy certification to get! There are several glaring security issues apparent at first glance, including a lack of video coverage in the parking areas and grounds lighting that doesn’t come on at night. In our apartment alone the doors and windows did not lock; rather, flimsy sticks and bars are used to prevent the windows from opening.



One reason we chose Clearwater Square Apartments was because they accepted credit card payments. However, half the time the on-line payment system was not working properly! The manager Jackie admitted the system was down (and blamed co-workers for the failure), and repeatedly asked us to check DAILY to see if it was working. It took over three weeks before we could pay online.



Quantum Residential, Inc. has made a terrible mistake in hiring (and retaining) an individual who is not competent for the role of property manager. As a result, we would never recommend the Clearwater Square Apartments to anyone moving to the tri-cities area of Washington.