Spare Time Lanes

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OPEN NOW - Closes at 12:00am

Giving this place a 1 star rating is being overly generous. I rented a room for my son's first birthday THREE months before the planned date. When I went to go decorate the room for my son's party they sent me to a little "party room". This room was a small unfinished, filthy carpeted, half painted joke. I asked the shift lead ROY ASPLUND for a refund and he said that was fine, I then proceeded to tell him we were still going to have to use the room because we had no were else to have it and he said I could still get a refund. When my husband brought in the food for the birthday the man said we weren't allowed to eat that in the room even though I was never informed of this when I called to make the reservation. When my mother tried asking Roy a question he lifted his head so they couldn't make eye contact and refused to answer her. While I was telling some of my guests why I was so upset I over heard ROY mention to another employee that we wanted our party perfect and that was why we where so upset. After the party I went over to Roy who had become very rude and asked him how I go about getting a refund to which he replied that I couldn't because I used the area. I asked him if I could get corporates number or his manager he told me that it was locally owned and that he couldn't give me his managers number. My husband then told him he didn't even believe he should have been able to rent the room out because there was an unfished wall made soley of 2 by 4s and Roy rudely laughed at him. Eventually Roy gave us a fake number for his manager and we left. This is the worest service I have EVER had to endure, if I had advice fot anyone, it's to steer clear of this place.