Richair Co

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I purchased my AC units from Richair just under 2 years ago. Today, the system is out of refrigerant and inoperable. I went with Richair because they did a great job of getting me technical specifications and helping me to make good decisions about installation in the planning stage. During teh installation there were frequent miscommunications between the installers and the planning team, which led to the installation taking 3 days longer than expected and leaving me with about 15 large holes in my ceiling that I had to repair myself, despite the workers telling me the entire time not to worry about the holes because there was another crew coming to patch them. My system worked fine for about a year. Startign a few months ago, it wasn't generating heat or cooling the air at all. When I reached back out to Richair, they treated me like I was a new client. They told me that they had no record of me doing any business with them other than the installation. $20K into our relationship, they required me to pre-pay for a service call. I was hesitant, but felt like I had no choice. When the repairman showed up, he laughed when he told me that there wasn't a drop of refrigerant left in the system. He asked who installed the system. When I reminded him that it was their job, he shrugged his shoulders and told me that it would be $325 to replace the refrigerant and another $1600 (minimum) to do a leak check on the system that they had installed. When I spoke to corporate, certain that they would stand by their work, I heard back that they would be happy to sell me a 12-year service contract for $4600 for my system. At that point, I decided to stop throwing good money after bad and am now trying to find a new company to fix the mess that Richair left me with. My assessment overall is that Richair is a low-quality installer of a high-quality product, doing their best to gouge the customer at every turn. If I could go back, I would have gone with someone else.