Pink Crush

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CLOSED NOW - Opens at 10:30am

I went to this place in order to find an dress for my beach wedding. My first visit went great. The ladies were very attentive in helping me find just the right dress for my special occasion. They offer free alterations, so I put on the dress and it was pinned. The next visit, I paid off my dress and purchased some shoes and a matching cumber bun and bow tie for my fiance. Again, I received great service. My third visit, things changed drastically. When I tried the dress on, I could tell that the alterations were done poorly and incorrectly. There was a wad of fabric under my armpits, and the dress just didn't look like the one I had purchased. I didn't feel beautiful in it. I felt over stuffed with fabric. The straps were cut and resewn poorly. It was an overall very cheap looking alteration job. (I know, I know, you get what you pay for.) The owner (that also does the alterations) came to see what the problem was. She stated, "It free alteration, we don't cut fabric." I told her I was not told that when I came in initially, and if it would have been too much trouble to alter the dress correctly, I should have been told. I was becoming more and more frustrated. The nice lady who had helped me stated that I could find another dress or they could fix the one I had bought. I told her I was unsure I had to think about it because I was so upset. Then the thug with the grill (I have no idea why in the hell this person has any business working in a women's formal dress shop - he kept going in and out of the dressing room) piped in to say that she would not do any other alterations, that any dress I might exchange it for would have to fit perfectly. Of course, this angered me more, so I called my fiance to vent. While I was on the phone, the thug approached and interrupted me and stated that she (the owner) could remove the stitches and I could take the dress to another establishment to get altered. I told him I wasn't sure what I wanted to do yet, that I was still thinking about it. After minutes of being frustrated from not being able to find a dress that I liked, and venting to my fiance, I approached the counter where my dress hung. The nice lady asked me if I had decided what I wanted to do. I told her that I needed to find a way for them to fix it properly because I was out of time to have it taken somewhere else, and I was out of money. When I looked at the dress, I found that the owner had already pulled all the stitching out of the dress. A service that I had NOT authorized!! I was furious, and demanded my money back. The owner asked the thug if he had told me she had done it, he stated yes. I was appalled by his response because that was not what happened!!!! I demanded my money back. While the owner was refunding my money, the thug kept talking and I called him out of name. He continued to exhibit rude behavior and then said to me, "I'm sorry you can't find a dress that fits you...eww." I was in total disbelieve, and once I received my money, I left the store in tears. The owner did not step in to correct the employee's behavior! I have never been treated so poorly in all my life!! I will NOT be shopping at this establishment again! They totally killed my visions of how my big day should be and I was left without a dress two weeks before my wedding day! Think twice about who you hire in your shops!!

This was the best place with lots of selection and awesome customer service. i was pleasantly surprised when i received excellent cusftomer service. All the employees were very tentative and helped me find the untraditional wedding dress and were all smiles the whole time. i was very happy with my dress and the whole experience there!