Kingston Kabs Cabs

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The dispatcher Mary need to serious attitude adjustment. If you want to be late and disrespected, this is the cab service for you.

Do not use Kingston Kabs. We set a pickup time 90 mins in advance and they were forty minutes late. We were waiting outside in the snow and gave dispatch the option of setting a later picku to be conservative so we wouldn't freeze. After they missed the pickup time I called every fifteen minutes and each time the dispatcher told me a story about traffic (although there was none) and that the driver was ten minutes away. The driver said he came as soon as dispatch told him to. This is a terrible and dishonest company.

Don't bother with this ghetto company , the wanna be gang chic on the phone stated she knew our phone# hmm first time caller to them and they charge double price from

Can't wait until Uber/Lyft/anyone takes over here. These people are miserable on the phone and really don't care about their customers at all. Do whatever you can to not use them - rent a car, call another company and pay more, but DO NOT USE KINGSTON.

I arranged in advance to be picked up at the Newburgh airport. When the flight touched down I called to double check that the cab would be there. At first they couldn't find my reservation. Then she asked me for my name and flight etc. Then she said she had found the reservation and that a cab was on it's way, but would be a few minutes late. I said fine since it would take me a few minutes to get from the plane to the curb. When I arrived at the pick up point, the taxi wasn't there. To make a long story short I called repeatedly and each time was told that the cab would be there in just another 5-10 minutes. The cab finally arrived, AN HOUR LATE. An hour is about how long it would take a cab to get there if it had left to pick me up shortly after my first phone call. I believe that the dispatcher didn't know about my reservation, but when I called SHE LIED TO ME to say the cab was almost at the airport. Then, each time I called back SHE LIED TO ME AGAIN saying the cab was almost there so that I wouldn't get a ride from someone else. But wait, there's more.
When the cab finally arrived, it smelled of cigarette smoke. During the ride, the horrible dispatcher yelled at various drivers over the radio and ridiculed one for talking too slowly. The driver then got lost going to my house and had to borrow my cell phone to use the GPS. When I finally arrived home they used my credit card info that I had given earlier to add in a $10 tip without my permission.

I live about 4 minutes from uptown Kingston. My two friends called this cab company from my house and after waiting 30 minutes and still no cab, called them again to be told the cab was on its way. After over an hour of waiting, no cab showed up and they got a ride from someone else. About an hour and a half later, I get a call from Kingston Kabs saying the cab is outside. I told her that my friends left after waiting an hour, about a half hour ago. The dispatcher had the nerve to nastily reply that it would have been nice if someone had called to cancel the cab. I told her it would have been nice if someone had shown up!

I would never recommend this company to anyone. Not only because of the terrible and unreliable service, but because of their bad attitudes and lack of respect for customers.

Called for a cab, they said "We're too busy," and hung up. That was it. I didn't have time to respond, or ask if they had any suggestions. Very brusque.

Epic fail. They charge $20 to go a mile down the road and back. Such a ripoff. They were also rude. Didn't say how long of a wait either

Very nice dispatcher and driver. They helped me out of a tough spot. They quickly figured out where I was and picked me up within 20 minutes. Driver was very friendly.

Possibly one of the worst interactions with a customer service representative I have ever encountered. I was assured with an hour lead time that I would be picked up in time to get from a residential location to the bus station. At 15 minutes prior to the bus departure I called to check in and was told that car 81 was on its way. 5 minutes later I called to cancel the car as it hadn't arrived and I wasn't going to make the bus. I was nastily informed that the car had arrived and they tried to call me so the driver was released. They did no such thing as I was sitting by the door and the phone the entire time and they hung up on me. Suffice it to say, I missed my bus. Do not use this service.

Rudest Customer Service/Call Center in the business. Will never call again, and I don't recommend you do unless you like abuse and rudeness.

This company has many flaws. One of which os being very very late, if you are calling them I suggest doing so 3 hours ahead or better. Some of the receptionists that set up the rides are extremely rude and will lie to you. If your callingand expectingbto be picked up and taken somewhere in and alotted about of time DONT. Also most drivers drive pretty bad or not as safe as they should. As a public service company they dont do very well...

I had a good ride in a clean car. They picked me up in a timely fashion and got me to my destination on time. I will be using again!!

The absolute WORST company ever!! The worst service ever had, EVER! They were extremely rude over the phone & kept hanging phone up but saying that we were disconnected somehow! Then their car that was scheduled 2 pick me up didnt even show up on top of all else! DO NOT USE THIS COMPANY !!!, BEWARE! Extremely irresponcible and no where's close 2 even being a professional company at all!!